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Idea category on notifications

Hi @LLi tried to create 1 notification on Idea record  table (idea table) and tried to fetch all the idea details on notification but unable to get the category value which is present on the Idea portal.Please suggest how can i get the category value...

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How does the demand form get its data?

I've activated the due date field on the Create a New Demand catalog item but noticed the data is being passed to the demand form's due date field.  Where can I see what data is passed from the Create a New Demand catalog item to the actual demand re...

MBarrott by Mega Sage
  • 523 Views
  • 3 replies
  • 0 helpfuls

Resolved! Report module administration inquiry

When I am logged in as an admin, I can go to "view / run" for reports and see/access "all" of the reports in our instance...however if I go to "reports > administration > all", I see a different number of reports. There are approximately 300+ reports...

jMarshal by Mega Sage
  • 764 Views
  • 2 replies
  • 2 helpfuls

Resolved! SPM Roles/Licenses

Generally speaking in ITSM the ITIL role is associated with a license. For example, if I have 100 users with the ITIL role then I am using 100 licenses of ITSM.  What is the role which determines the license use in SPM?Thanks,AJ

TStark by Kilo Sage
  • 5059 Views
  • 3 replies
  • 3 helpfuls

Resolved! Is there a supported way to modify allocation workbench ?

Hello all, I would like to ask you if there is a supported way to show custom columns (custom fields) in the allocation workbench. The OOB fields are the name of the resource plan, state, the required hours and so on, but we would like to add also se...

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State Descriptions/Definitions

Hello,We are looking for some standard or recommended descriptions/definitions for the following states:RequestedAssignedPendingClosed IncompleteThank you!!

Task Board has too many rows and fail to load

Hello,  I am very new to SPM / Service Now. I was trying to use the stock task board on the agile side, and I accidently picked a swimlane field that has +8k rows and it won't load that page anymore to change the field. How do I fix this?

tonyholiday by Mega Explorer
  • 373 Views
  • 1 replies
  • 0 helpfuls