Importing a project from XML

I exported a project from service-now as an XML file. When I go to import and select the XML that I just imported, nothing happens. How do you import a project from the XML created during an export?

Office Hours

I see that office hours are offered.  I was unclear on when this is held and/or do you have to have a certain support package.

The Project & Demand data is not getting mapped properly for the Planning item table

Hi All, We have a OOB Department field use on the pm_project & dmn_demand table to use the Department accordingly, and it was configured to IT department, now we have reset it back to OOB setup as Snow provided and introduced new custom field 'IT dep...

How to restrict user to submit or edit timesheet older then 15 days from today

Hi team,I have requirement that users cannot edit time sheets older than 15 days from today. I need to create a new field like (Recall Period allowed (days)) i should restrict based on the new field value of (Submit period allowed (days)). I should t...

Modify Status report to not have financial information

I have seen the status report, but there is financial information on that report that we are not ready for. Is there a way to change the format of that report?

Access control to projects and portfolios

Hello dears, We are starting to use the PPM module in our organization and one of the requirements is to control access to projects and portfolios, so that only the PMs can see their own projects and/or only portfolio managers can see the demands/pro...

Implementation of SPM Question

Hello Community,I have been given a road map with sprints for the implementation of SPM.In sprint 1 I have the core configuration, in sprint 2 I have portfolio and Program Management.In sprint 3 Demand Management, sprint 4 Project Management and spri...

PPM Project Sub Project Status REports

How are people getting individual status reports for sub projects when the financial graphs are being displayed for the sub projects when viewing the status reports?

Strategic Planning Workspace - Disable New Demand

Hi All, We have a requirement where we need to disable "New Demand" option from SPW-> portfolio plan view. Any idea how to disable this option? BackgroundWe have a requirement where users can create demands only through portal(record producer) hence ...

Can a Project task checklist be used to help calculate the percentage complete?

Hi, I have a requirement whereby a user is using checklists on project tasks to help track tasks. As the user ticks off each item on the checklist, he would like it to update the percentage complete field on the Project task, which in turn would roll...

Demand Workflow

I was looking into the demand workflow, and had to make alterations to the same, including the approvals. I was wondering which workflow will be followed by the demands that were created before the changes were made and are not in the closed state.  

What is the best way to export data from ServiceNow to Jira Service Management

Items disappearing from the backlog

We use Request Items for intake of enhancements. I setup a triage board to be able to pull this in as part of the backlog. Management wants us to close the requests once they are put connected to a story. The problem is once your close the Request It...

I'm interested in Hide specific fields on the Incident form within ServiceNow for particular g

Hello, I'm interested in Hide specific fields on the Incident form for certain groups within ServiceNow. What would be the best approach to accomplish this, whether through UI policies, ACLs, or business rules?