Default Roadmap Color Issue

[Bruce7]

Hello,

I've seen this question posted but haven't seen a resolution to it so attempting again. In the Portfolio Planning Workspace, when attempting to do Color By with Status, I get the following colors for RYG. We'd actually like to see Green for Green items, Yellow for Yellow items, and Red for Red over the colors that are displaying. How does one make this change? Or is there a variable that needs to be populated someplace with a value? Note, the colors that display for Status for the Portfolio Plans is working as expected, this is just a Free Form Roadmap issue.  Thank you.

[Namita Mishra]

Hi @Bruce7,

I would like to share that out of the box, this issue is not reproducible.

Below is the free form roadmap screenshot from Xanadu release:

 

I would suggest you to check if there is any customization which is causing this issue. If not then raise a support case.

Hope this helps, if it does, please mark this as helpful response.

Thank You!

Namita Mishra 

[Bruce7]

Hi Namita,

Thank you for your reply. I can testify that I've experienced this issue at two different employers, and I've seen at least two other people report the issue but didn't get a resolution. https://www.servicenow.com/community/sysadmin-forum/alignment-workspace-change-colors/m-p/2652339

https://www.reddit.com/r/servicenow/comments/166bqhs/alignment_planner_colors_do_not_match_text/?cap... 

I can assure you that in both employers I've experienced the issue that no customization had been done. As a matter of fact, we just went up on the Portfolio Planning Module just this last week at my current employer.

When I first experienced the issue at a previous employer, I also noticed that it was happening in my Personal Development Environment as well. Today I'm not seeing the issue in my PDE anymore so I was hoping that the issue had been identified and a resolution had been published someplace. 

I'd ask that you please inquire further with the team. It's quite possible that a definition is or a format is not defined or populated someplace. If those colors use a formatting variable someplace, please let me know where it is and I can check my current employer instance and compare to my PDE.

Thank you. - Bruce

[Namita Mishra]

Hi @Bruce7 ,

Thanks for sharing the experience. I will enquire with internal team.

Have a Good Day!

Namita Mishra

[Bruce7]

Hi Namita,

Any updates?

Thank you - Bruce