We created a 'Primary Group' field on the User record to designate the group a user should be assigned to for resourcing. Since our users can be in multiple user.groups (for assignment), we are challenged when running the 'Resource Reports' (e.g. Co...
Trying out the new demand portal and noticed that the categories do not show up on the idea records. Id like to be able to group these by category and then action them. Has anyone tried this?
Hi, On the Project Form Process Flow we see the phases like initiating, planning executing etc are these happening based on some action or these are just a manual changing the phases ? What action moves the project from one to another? Based on my...
Hi there, can anyone explain me a purpose of the Fiscal Unit field. I cannot see any purpose of this field. I have tried generating of FY19 with Fiscal Unit defined in Quarters and after that FY20 with Fiscal Unit in Months and looking at generate...
I have created a business rule in the project task table to make the state 'Cancelled' inactive when it is saved or submitted but when I test this in the project task form I get the following message 'Custom state 'Cancelled' is not mapped to any sta...
Hi. I can not see the "Start Sprint/Complete Sprint" button at the top right corner of the "Sprint Planning" tab in the Agile Board. Moreover, when I go to the "Sprint Tracking" tab I get a message saying "There is no current Sprint". What prevents t...
We have created the relevant stories, scrum tasks, agile groups, themes, products and stories. We have ensured that there is sufficient capacity points within the group. We can create sprints but not start them. To test, we have given ourselves every...
Hi All, Hope you're well, I wonder if someone can give me some advice on this issue I'm using Service Now for the first time and still getting to grips with it, I have stripped the planning console down to it basic elements for the time being just so...
Hi, We are currently in Madrid. Can anyone please help me in understanding how the Amount in Expense Line is getting calculated ? I have Cost Plan created via a Resource Plan of type Group with the start & end date as 12/1 to 12/15. Now Resource ...
Hi, When we search for a Roles under Resource Application we have Resource Roles which comes from resource_role table and we have roles which we basically used for the security purpose like granting with the role get an access etc Can anyone please...
How can I hide the markup on project status report fields in lists and reports? If I export to PDF the content looks fine. But if we view it online in list view or export to Excel the fields include the mark up. Is there a way to print/view without ...
I am working on the Now Learning Simulator for PPM Implementation and need help (steps given to me) to understand how to modify a project template. Here is the task from the Simulator that I am trying to understand and need to know the specific steps...
In theory, when a Change Request for pushing new functionality to Production is made, has 1) UAT effectively already occurred and 'passed' allowing for one to make the Change Request, or 2) is the Change Request made and then as UAT occurs the result...
We are in the process of implementing demand management and I am struggling to understand the correct approach as it pertains to enhancement requests & stories. Our current process is: 1. Incident logged by end user to request a functionality chang...
Hi: In London 'Investment Portal' how can you change the default columns displayed on the Overview and timeline tabs? Thank you! Rita