What is the difference between pps_admin role and the new Kingston it_pps_admin role?
Trying to figure out the difference between these 2 roles.What did they take away from the older roles and add to this new role?
Forum Posts
How to report on Project Budget vs. Actual
We have a need to show the Total Budget vs. Total Actuals on projects. I thought there would be an OOB Database View since I figured this was a pretty common use case, but I was unable to fine one to help. I’m curious as to if/how folks using Projec...
Project Management - restrict access to projects
Hi folks, need help on the project management module. I have this requirement: the project managers need to see only their projects (assigned to). All the other projects need to be restricted from the view. Of course, the program/portfolio managers i...
Scrum Teams vs Work Groups
So it looks like the SDLC / Project areas of the tool have a concept called "teams", which for the life of me looks exactly like Assignment Groups but without the roles.Much of the OOB sprint planning seems to hinge on that Team concept but I can't u...
Database view to show servers with no relationship to a business service
Hello SN Community I'm trying to create a report which I think will require a database view. I want to identify Windows servers that do not have a "depends on:used by" relationship with a Business Service. I've been working on creating a databas...
Resolved! Can you dot walk to fields on pm_project table from pm_project_task list view?
We have a few customized fields on the pm_project table that we need to show on a list view of project tasks. For some reason, I cannot figure out how to dot walk to the pm_project table. The fields for top_project, parent, and so on are only showing...
How to view project tasks that are assigned to me?
We are currently evaluating ServiceNow PPM for project delivery to external customers (customer on-boarding). I have a demo instance that I am using to evaluate PPM. Our initial usage will be very basic and I have setup projects, templates, project...
How to get a reference field value from a field on a service portal form
Hi all, i am trying to get the value "employee_number" from a user field on the form on our self service portal. I will explain better: I have a field which asks "who are you logging this on behalf of" and I want to get the employee number of the p...
Resolved! Agile Development 2.0 : Releases Groups and Sprints
Hi, With Jakarta Agile Development 1.0 has been replaced by Agile Development 2.0. In Agile Development 1.0 we usually created a Release, than split it up and several sprints. I recognized that in Agile Development 2.0 the relationship between sprint...
Assessment Survey is not triggering in Demand Module
Hi All,Assessment Survey is not triggering in Demand Module.Whenever the demand's state is changed to Screening, it needs to trigger the Assessment Survey to the respective stakeholders.What would have been the issue here?Please share your thoughts.T...
Gant view for demand and projects
Does ServiceNow have a Gantt view I can pull that shows all active DMNDS and PRJ to see where we have collisions?
Three tiered Catalog Item structure - Critical viewpoints
When I first started my ServiceNow journey, one of the hardest concepts to wrap my head around was the 3 record layers of an executed Catalog Item: Request Item, Catalog Task, and Request. I've only had the privilege of working for two ServiceNow cu...
Resolved! Cannot assign Resources to Project
I am using Resource Management to allocate approved resources to the Project. I am not sure what I am doing wrong.But I've created a Resource plan with specific resources and got them approved.Created project tasks. But when I impersonate the assigne...
Linking between an incident/service request and Agile user stories?
I would like to know whether we have a option to convert a incident or a service request to a Agile user story?Or can we refer or link them to a story?
Licence scope
We have licence for incident management/ Service management tool of ServiceNow, if we want to expand the same instance to support agile management also. Can we just install agile development plugin or should we have separate licence for it?
