I am looking to create a repository of lessons learned in Service Now that is a collection of all lessons learned across all projects, but can be sorted on various categories. Ideally a lesson learned can be created from Issues and Risks, among other...
I'm puzzled by how ServiceNow handles planned dates in projects... The math and how dates relate to tasks is understood. What I do not understand is the philosophy of why planned dates change at all. If I have a project in MS project, build my tasks,...
Project appear to have allocated and actua hours associated with resource plans. The Resource (Allocated vs. Actual) chart shows No data to display. Where does data for this chart come from? Thanks.
Has anyone tried this in Fuji? In a story, the acceptance criteria is pretty much a basis for a Test Case for that Story. Has anyone tried to add a "create test case" sort of functionality based off the Acceptance criteria in a Story?
Does anyone know where the security is configured to authorise access to the planning console buttons at the top of the planning console form? These are locked down for project users with it_project_manager and project_manager roles (I know it_projec...
How can I change the order in which the Catalog items appear under Service Catalog -> Can We Help You? The Enhancement and Defects items appear at the top, and I want to move them further down in the list. It doesn't appear to be alphabetical, no...
Looking for ideas on how others are managing contracts and vendors. We recently started utilizing ServiceNow to manage our relationships with Active vendors but are trying to determine if we can leverage the contract and vendor modules for vendor s...
Greetings all. Complete newbie here. Just learned of the existence of Service Now. I need to configure a DEV instance to include the Project Management PPM portions of SNOW? Is there a quick reference guide to doing that? Thanks in advance!Brad
I noticed that in Helsinki (Patch 5) the total actual cost for a given project on the Cost Plan Breakdown (cost_plan_breakdown) and the Expense Lines (fm_expense_line) did not add up. For some reason the Expense Lines gave a much lower number than th...
Hello Community.I am stuck at piece of development. On my onChange Client Script below; I am trying to vet and see if the user is Authenticated to close a Release Task, and confrim if the user wants to Close Complete(State = 3 for close complete, a...
I need to pump the brakes on how we're using Project, and in order to do so I believe I need to start defaulting the Calculation from Automatic to Manual. That's easy enough, but doing so causes issues for Automatic Projects that are already create...
We have resources working on a project, and they have rate cards that tell us the cost. But our resources also have a billing rate. For example, John Doe has a cost rate of $100/hour but we bill his work to our customers at $150/hour. We would like...
When a story has a blocked reason that is very long then the task progress board initial column becomes very wide and makes the task board interface unusable. Is there a way to make the blocked reason truncate or wrap on the display to a useable size...
Hi,I have 1 clarification & 1 need.Clarification:It appears that according to the Task Delete Record ACL and Delete [Global] UI Action, that users who have project_manager role should be able to delete a Project Task from the form, but as I impersona...
We are working on implementation of the PPM module and one of the things we'd like to do is relate each project to our organizational goals. I set up the goals in our system (Instanbul) by clicking on the goal lookup icon, selecting the "New" button ...
