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Product vs Service catalog

Hi,what is the Purpose of product catalog? why it is used in servicenow?what is the difference between product catalog and service catalog?Thanks Saravanan

Creating an invoice - project

I'm searching for a way to create an invoice for a project. Is it possible to create an invoice in ServiceNOW for a project? For example, the project may have consisted of strictly labor. How could I generate an invoice for a project and charge a cus...

jim_43 by • Kilo Contributor
  • 2849 Views
  • 3 replies
  • 1 helpfuls

Resolved! Auto create monthly incident/request on Incident Table

Hi,Is it possible to automatically create an Incident every month in the Incident table. We have a requirement to automatically create an Incident for the service desk team every month (to remind them to send comms).This would be good to create from ...

Demand Email notification when state changes

Hi,I am looking to have an email be sent to the stakeholders of the demand when the state changes and it is not in draft. Any help would be appreciated.Thanks.

Karlie by • Tera Contributor
  • 2356 Views
  • 4 replies
  • 0 helpfuls

Resolved! Can projects belong to multiple portfolios?

I was reading the documentation about this today which says: PortfolioThe primary portfolio to which this project belongs. A project can belong to multiple portfolios.but I read some where else that projects can only belong to ONE portfolio. Which st...

dkvasak by • Mega Expert
  • 3969 Views
  • 4 replies
  • 6 helpfuls

How to avoid data export converting currencies?

We have a table of records, with a few currency fields.   The vaules are in GBP, USD and other currencies, but when an export is run (simple Excel export) the currencies are all converted to default GBP.   The customer wants the currencies to remain ...

Resolved! How to run Automated Tests based on conditional logic

Is it possible to create a branching test suite which runs child Test Suite A if condition = X or runs Child Test Suite B if condition = Y?Basically, I need to run a suite of tests which verifies the system configuration dependant on the instance nam...

Hoppertron by • Giga Contributor
  • 3429 Views
  • 2 replies
  • 5 helpfuls

Resolved! How to add dropdown list in report?

Hi,I want to create report for number of task closed by team members.I had plan to create dropdown list for Team name, if select the team name, depends on team name is it possible to display only team member of selected team and number of task closed...

chethann by • Giga Contributor
  • 5047 Views
  • 3 replies
  • 0 helpfuls

Modify a PO that is in "Ordered" Status?

I searched out our PO questions and couldn't find an answer or the answers I found were developer oriented.   I apologize if this is not in the correct forum however it seemed as though most PO questions were in the IT Business Management category.  ...