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Resolved! Error importing MS Project file

Not sure if this is an MS Project version issue (we are using MS Project 2016) or a ServiceNow settings issue (we use Isanbul Patch 6a) or somewhere in between (since docs.servicenow.com indicates support up to MS Project 2013 and makes no mention of...

Adding cost center for a CI in CMDB

In our CMDB we are about to specify cost center for a customer on a CI. The main idea was to extend [core_customer] table and add fields to the extended table (called [u_customer_cost_center]) to specify a cost center for a customer. So that a specif...

Changing from Scrum view

I've been unable to change the Form view on Stories from Scrum to any other view.     I'm doing this as admin and have verified that no View rule exists on rm_story.     Is there some global script/setting that is controlling this behavior?

Assistance needed to report on VIP incidents

How do others report on incidents that are associated with VIPs?   We have a need to create a report for seeing all open incidents that have a VIP as the caller.   Has anyone created this report?   If yes, please share how the report was created.Than...

Resolved! How to apply new SLA Definition on existing demands?

Hi Everyone I have created a new SLA Definition for Demand that will run if Demand State is Draft and will Stop if Demand State is not on Draft. Questions are:1. How can I apply this NEW SLA Definition to existing tasks so that the existing tasks wil...

dianemiro by Kilo Sage
  • 2107 Views
  • 9 replies
  • 3 helpfuls

Resolved! Resource Roles

Hi apologies if this is a stupid question, we're new to ServiceNow PPM.In the resource management application (Resources) there are 3 drop downs Users/ Groups/Resource RolesUsers and Groups are straight forward - we've created   a number of Groups bo...

tomjoslin by Kilo Explorer
  • 4826 Views
  • 1 replies
  • 2 helpfuls

UI Action to save and update

Hello,I have the below UI action which works great. However, when it is clicked I would like the record Updated (Saved).What do I need to add to the script in order for this to happen?function listener(){var formalName = g_user.getFullName();       ...

Demand Management- Risk value and Size

Hi All,I have seen the Risk , Value ,Size calculation based on that the position of the demand is decided in the workbench in any quadrant.Can any one explain, How demand management calculates the Risk ,value and Size ( Technical & functional explana...

pritam8 by Kilo Expert
  • 3584 Views
  • 5 replies
  • 6 helpfuls

Resolved! How to Display results from a script in a table (or similar)

Hi,I have a script which runs fine and displays the results well in the scripts Background.How do I display the script results in service now as a page and have this script run daily?     var dupRecords = [];     var gaDupCheck1 = new GlideAggregate(...

Can I link multiple projects to a single Demand?

I know I can link multiple Demands to a single project but now I need to link multiple projects to a single Demand. E.g. Demand fr annual enhancement changes is approved. This then needs to spawn multiple (monthly ) projects. I create the Projects di...

neilgiliker by Giga Contributor
  • 1995 Views
  • 3 replies
  • 1 helpfuls

Resolved! Spell check- Project/Status Reports

We are currently on Helsinki and I have read in articles that spell check was discontinued in ServiceNow due to the critical flaws and is dependent on your browser. My developer is currently ooo and I am trying to figure out why spell check is not wo...

Resolved! list layout on reference field

I have a two reference variable field on a catalog item, which refers to the same table (eg here :- Hardware Models   )I want to show the reference list on one reference field should be different from another. means as you can see from screenshot if ...

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malu by Tera Contributor
  • 6791 Views
  • 10 replies
  • 8 helpfuls