Hi All, Can anyone help me with the below requirement. Create 'Reject' UI Action on demand & it should appear when demand is in deferred state.Rejecting the demand should set the demand to inactive and state = reject. Also make a worknote required - ...
I am getting an error message - Custom state "Closed Cancelled" is not mapped to any state bucket. Can someone help me in understanding the error message and guide me accordingly.
We want to use the new unified backlog (UBL) vs. creating a story from each enhancement record. However, when you create a personal backlog and add in Enhancements when individual Enhancements are pulled into a teams backlog, the story that is autom...
Hello, Could you please clarify if separate Worker licence is required to user in case timecard_user role is granted for employee who works with Incidents, Changes, Problems? As I understand role is related to ITBM, but the listed above tasks are th...
Hello, Could you please clarify how plans that are already in the Allocated state can be modified by the resource manager? At the moment we have a lot of Allocated Resource Plans that needs to be modified due to incorrect requested data by PM initial...
So I was adding widgets to a dashboard, and saw the Project management type, and there was a Go Lives thing to add. I love it, but it shows too much and I want it to be filtered. But I cannot find where it lives / is editable or clonable.What I f...
Hello, We are facing an issue with the Project Actual end dates. On completing a project task, Actual end date of the project task populates to the same as planned end date of that project task. As Project actual dates are based on project task actua...
how can i change the owner of a visual task board? it would be helpful to create these task boards and change the board owner after it has been created. alternatively, if we could add other members as administrators to our boards that would be help...
Can anyone please give me the formula and explain how IRR is calculated in below example? Cost Plans 1: License Cost Cost Plan 2: Resource Plan Benefit Plan : System calculated values;
I was just in a Webinar on the future of PPM and they showed a lot of things on Demand Management that I've never seen (and we are running Jakarta). One thing they showed was a business case generated automatically from a demand record. In search...
We are relatively new to ITBM, so I'm wondering how the product has been designed as far as when a Demand ends and a Project begins. Has ServiceNow been designed such that the project kickoff and charter are to be completed as the last step in Deman...
Hello, How can we keep the track of the laptops in service now??, i am looking for tracking the asset details related to each laptops. Thanks in advance.
How do you set and display a resource capacity for a designated team/users? For example, Shane from Applications Development only has 20 hours a week to work on projects.
Yay! Geneva is released . We are super excited about the upcoming changes in Project Management and the completely overhauled project scheduling engine in Geneva. This post describes the Project Scheduling Engine behavior in Geneva release.Before goi...
I am sure i read somewhere "Projects can belong to multiple portfolios". But I find that is not the OOB behavior. When i tag a demand/project to a program/portfolio the previous entry is replaced by current entry. Can someone confirm the OOB behavior...