Our organization is trying to define the differences between a Project , Enhancement and Defect from a Demand workflow and project execution perspective. Does anyone have definitions they could share so we can guide our users correctly?
In the current demand management flow when stakeholder identified as assessment recipient are selected, assessment are generated in the screening phase for those stakeholder. So far, so good. The problem we have is that it is not very straightforward...
How would one change the calculation of project "percent complete" from duration based to effort based? Based on this change, are there concerns with future upgrades not being compatible? As we all know, the "percent complete" field is scattered in...
On a project milestone task, what does the checkbox "allow dates outside schedule" mean or do? Our thought was that you could have the data of the milestone beyond the project end date, but it changes the end date to the date we put on the milestone...
Hello I created rm_story state of Blocked with value of 106 seq 7. (The original issue was using stories with a visual task board, and separating Blocked stories from the rest). For some reason the Story Progress Board view does not show the ne...
Is it possible to change column labels as per user's requirement? These columns may include dot walking as well.
I have a business rule which has criteria to check on the Project planned effort (which is a duration field) in terms of hours. Need advice on the business rule's syntax to convert a duration field to hours. Thanks!
Can someone shed some light on the breakdown of what each of the ITBM roles (Analyst, Planner, Worker) is used for exactly? I'm not able to find much out there. We're looking to migrate from HP-PPM which has a completely different licensing model. We...
I'd like to grant an external stakeholder access to a particular project. The user does not have access to the PPM module (limited per-user licenses). Any way to configure 'watchlist' functionality on a project for a non-PPM user, or would it make se...
Hi! The Scaled Agile Framework (SAFe) [https://docs.servicenow.com/bundle/london-it-business-management/page/product/agile-SAFe/concept/SAFeoverview.html] is new in version London. From the documentation, the activation of the plugin will be through ...
I have to create a report which shows how many days are remaining in a particular sprint. I created it based on a field in sprint (rm_sprint) but the value in it is not automatically getting populated.
Is anyone using ServiceNow to do Weighted Shortest Job First (WSJF)?
Hello... Need your inputs and ideas on how you use the project Phases like Initiating , Planing , Executing and so on ..I am not able to find anything from documentation how the project moves from one phase to other.
how can I check the time when a ticket was assigned to an specific queue(report)
Hi all. In the Workers Portal, I can associate a Task (let's say a Case) to a person, and they can enter time against this case level time card.How can I break down the time cards for this case. i.e. I also want to have a time card for this case th...
