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Reporting on ticket changes.

An old problem and challenge that I hope anyone can help  What does the metric definition look like that will capture the assignment group at the time of the event?   For example when a ticket status goes from new to active, what was the assignment ...

BK9 by • Tera Contributor
  • 3274 Views
  • 2 replies
  • 0 helpfuls

Resolved! Open attachment in list view

Hi,  I currently display whether a record has an attachment in list view using the field style.   Is there any way I can OPEN the attachment from list view?  Many thanks,  Madeleine

madeves by • Kilo Contributor
  • 3345 Views
  • 8 replies
  • 2 helpfuls

Resolved! Record Not Found / Business Rules

Hi everyone, wanted to ask a question about something that recently happened. before the creation of a record, I have a few before business rules that run to make sure the information supplied is correct. For example, a date field. If the user entere...

Mikolz by • Kilo Contributor
  • 1262 Views
  • 6 replies
  • 0 helpfuls

Business Process Model Notation (BPMN) XML Workflow Imports/Export

Greetings,I would like to know if the ability exists for me to import a bpmn xml into the workflow side of service now, or if it's possible to export workflows that already exist in service now as bpmn xml. I would like to ensure that business proces...

by •  
  • 3160 Views
  • 1 replies
  • 0 helpfuls