Resolved! Demand Management Workspace coming soon?
Hi all. Has anyone confirmed whether the Demand Management Workspace will be arriving in Australia?It's eagerly awaited by colleagues and customers alike.
Forum Posts
Add Portfolio Plan Roadmap to Technical Dashboard or Status Report
I have a requirement to add the portfolio plan roadmap to a technical dashboard for reporting purposes. How would you configure adding the roadmap viz for the portfolio plan to a technical dashboard using UI builder?
Resolved! Project Tasks not appearing in the Project Planning Console
We upgraded from Istanbul to Kingston Patch 2 and now there are some projects that do not show the project tasks in the Planning Console. I could not troubleshoot this issue and I was hoping someone would know why this is happening. The Project ha...
Resource Management Workspace
I've noticed that while our "Unnassigned assignment request" widget (screenshot 1) in the Overview Dashboard is showing the correct number of resources, the filter is not updating once you click into it. It continues to show the 2025 filter (screensh...
Resolved! Double Notification by approve and Defer on demand table
Hello,I need some help with a notification issue.I created a notification to inform the Project Requestor when the state of a Demand changes. The notification condition is State changes.However, when I click Approve or Defer on a Demand record, the n...
Possibility to customize the Project Workspace RIDAC to show the RIDAC records from sub-projects
Hi Community, What are the possibilities to customize the RIDAC page on project workspace? Currently it shows the RIDAC records created on project, but we have project and sub-project structure and we want to see the RIDAC records from the sub-projec...
Resolved! Capacity of scrum teams on EAP (Enterprise Agile Planning)
Hi community, I would like to configure capacity points for each scrum team on EAP. However, it seems there is no function to do it. On planning board, I can see capacity utilized but "-" is shown. If I configure capacity points, something percen...
How to sync interaction short description and Description to Request ?
Hi Community, I have a requirement where i need to sync/ carry Interaction short description and description to Request when created from create request UI action in service Operation workspace. Note: Request short description is not global it is fro...
Scrum burndown charts
I am managing an Agile project using service now. I would like to know how the burn down charts are getting updated in service now. We update the status of each story depending on the progress daily from ready to in progress, ready for testing. But t...
Custom ranking field on planning item should update and re-sort if 2 records have the same value.
I have a requirement to create a manual ranking field on the SPW planning item table because the drag and drop ranking field has proved to be inefficient and error prone when we have hundreds of items on the list. I've created the entry field and ca...
Integration with Azure DevOps
Hi guys, I had done a integration with Azure DevOps ( from Azure to SN ), and everything is ok except the sprints. I tried to import the sprints to the rm_sprint table, and I dont receive anything. Anyone know why this happen? Thanks for your help...
Strategic Planning Workspace: How are you reducing noise for end users?
We’re in the middle of implementing Strategic Planning Workspace and are running into a very common challenge: end users are overwhelmed by enterprise-level noise.By default, many users land in SPW and see goals and plans that have nothing to do with...
SPM PowerPoint Export - Custom Fields Not Populating
I'm working on a new status report template using some custom fields on the pm_project table that we haven't used before on status reports. They show up in the Export to PPT Add-In, the placeholders seem appropriate with the link the final } but when...
Resolved! Personalize function on Portfolio planning workspace doesn't list all parameters
Personalize function on Portfolio planning workspace doesn't list all parameters on the demand / project screen. For example, in the demand creation screen, there are fields such as "Investment Type", "Investment Class", "Impacted Business Unit", etc...
Collaborative Workspace broken since 8.0.2 plugin update
Hi allI updated Collaborative Work Management from 7.0.2 to 8.0.2 in Dev and Test. Everything went fine.I did the same thing in Prod, and now I cannot create Spaces, Boards, or Folders. Also, when I attempt to open a Task from the My Work section, it...