Cant select resource plan on timesheet for project

[Adam Geil]

Hi All,

Were encountering an issue on the timesheet portal where we're no longer able to select the resource plan on the timecard for projects or project tasks. The resource plan states are confirmed, and the users are assigned to both the resource plans and tasks. The "Allow time card reporting on" field is set to " Project and project tasks".

We aren't getting any error messages, the resource plans just arent visible in the dropdown on the time card.

[Mike_R]

Check this script include too (ResourceActuals) , specifically the getResourcePlanIdsForTimeCard function to see if that was customized. 

instanceName.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=46f917d30b333200a6acc93563673ad9 

If this script include was unchanged, I would definitely suggest opening a case with support to further investigate. Also, double check the read ACLs on the "resource_plan" table to make sure nothing changed there.

[Adam Geil]

Thanks Mike. Looks like the ResourceActuals script include also hasnt been modified, so I'll open a case with Support.

I'll update this thread when I get a resolution from them.

[Namita Mishra · Accepted solution]

Hi @Adam Geil ,

For a resource plan to appear on the time sheet portal, it has to be in the Allocated state.

As per your post - "The resource plan states are confirmed" - This is the reason the resource plans are NOT available on the timesheet.

If the response resolves the query, please mark this as correct answer & help others.

Thank You!

Namita Mishra

[Adam Geil]

@Namita Mishra that was it! Once the Resource plan was in an Allocated state we were able to log time against it. Thank you so much!