Capacity Management

[Tharun15]

Hi Team,

What is capacity management, what is the process, how we can use this capacity management? I am new to this. I want to prepare PPT for this please provide a detail level. 

Thanks,

Tharun K

[Kunal Varkhede]

Hi,

The capacity management process is designed to ensure that business services are not made unavailable by over-capacity. By analyzing past failures and planning for growth of demand of services, capacity management can increase end-user satisfaction with services

Helpful community links check below

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/resource-management/c...

https://community.servicenow.com/community?id=community_question&sys_id=7580df29dbdcdbc01dcaf3231f96...

Thanks,

Kunal

[Anil Shewale]

Hi

Capacity management

The capacity management process is designed to ensure that business services are not made unavailable by over-capacity. By analyzing past failures and planning for growth of demand of services, capacity management can increase end-user satisfaction with services.

1)What is capacity management:

Capacity management refers to the act of ensuring a business maximizes its potential activities and production output—at all times, under all conditions. The capacity of a business measures how much companies can achieve, produce, or sell within a given time period.

2)How do you calculate capacity management?

Production capacity planning for a single product is a fairly straightforward calculation. Determine how long it takes to produce one unit of product, then divide the daily plant capacity in hours by the time it takes to produce a product to arrive at the daily production capacity.

3)What are the objectives of capacity management?

Capacity management's primary goal is to ensure that information technology resources are right-sized to meet current and future business requirements in a cost-effective manner. One common interpretation of capacity management is described in the ITIL framework.

4)What are the three sub processes of capacity management?

This is reflected by the three subprocesses of capacity management: business capacity management, service capacity management, and component capacity management

5)How does capacity management support decision making?

Capacity management enables you to manage demand according to business priorities, so you can make sure that certain critical processes always have enough capacity to run effectively. ... Good capacity management also provides businesses with the ability to make more informed decisions about which software to invest in.

Use capacity planning page to review the capacity and utilization trends of the resources associated with the requested resource plans.

https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/resource-management/t...

If it help mark helpful or correct 

Thanks and regards

Anil

[Tharun15]

Hi Anil, Thanks for reply.

How we can implement this, what is the plugin required for this. how we can navigate this. clod you please share me the screenshot.

Thanks,

Tharun K