Capturing and displaying current lifecycle phase for hardware and software

Tyler Compton1
Kilo Explorer

Within the cmdb_hardware_model_lifecycle and sam_sw_product_lifecycle table entries we are able to record Hardware Model Lifecycles and Software Product Lifecycles, respectively. There are entries for each lifecycle phase that TPM then consumes and displays on the TPM timeline according to when the cycles change.

My main question is: Is there a way to capture the current stage in a report per Hardware/Software entry, based on the current date and "current" lifecycle? The only way I could think right now is displaying "phase start date < today" and "phase end date > today," but this is pretty clunky. I'm hoping for a field that just says "This is your current phase" vs. going to the TPM timeline to review.

 

How does the Lifecycle tab, and its contents, differ from the Hardware Model Lifecycles tab? For one example, I see that our Lifecycle tab on a Hardware table entry is blank, but there is an entry in the Hardware Model Lifecycle tab. How are these two related, if at all?

As a side question, how does Life Cycle Stage and Life Cycle Stage Status (life_cycle_mapping table) for Business Applications differ from the above? Are these just internal markers that are manually tracked (since there are no dates to record)? Perhaps this is related to the "Lifecycle" tab I was referring to above?

Thank you!

2 REPLIES 2

Doron Orbach
ServiceNow Employee
ServiceNow Employee

Hi Tyler,

SAM does provide a lifecycles report that is based only on the product lifecycles, so you should be able to get that report directly from SAM. Did you try it?

 

Thanks,

Doron

Doron Orbach
ServiceNow Employee
ServiceNow Employee

Also for hardware phases:

This is already available in HAM for hardware and consumable lifecycles, with the file “Current lifecycle phase =true”

 

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