Case Task Issue

[Gaurav_S0107]

Hi,

I am facing issue(screenshot attached) while creating a task, also I filled with Parent field value and parent Case value but still after clicking the submit button, this popup came.

Any suggestions ?

Thanks in Advance.

[Slava Savitsky]

This error indicates that "CSMCaseTaskManagementConstants" script include that is called from a business rule is missing in your instance. Maybe some plugin has not been activated.

[Gaurav_S0107]

Hi Slava,

Thank you for your quick response. Do you have any idea which plugin/s might be missing here ?

I checked from my end and don't have any missing plugin of CSM.

[Slava Savitsky]

It is part of the Customer Service application and should have been installed together with the business rule that is using it. If that script include is indeed missing from your instance, I would suggest opening a support case with ServiceNow. Either something went wrong during the plugin activation or the script include got deleted at some point.