I am trying to follow the instructions in the ServiceNow docs on how to Add a RIDAC record to a project in Project Workspace and I do not see the Planning menu that it refers to nor do I see the ability to select RIDAC. Not sure what I am doing wrong...
Hello Experts, I am trying to hide a fiscal year in my Service Now instance. For example, I am trying to close out the FY17: M01 fiscal period. Even after marking the 'Open' field as FALSE, I see the fiscal period show up in the lookup field. What...
Hi everybody, We try to build our new Roadmap using the integration functionality. Unfortunately, we have this error:The request cannot be processed - Record insert failed in Alignment table due to an unexpected error.Operation against file 'sn_align...
We have a requirement from our client for the resource plans to be created and used on tasks created from their ITSM module. Although the ability to do so is built in and advertised at ServiceNow's product page and developer page and we've tested the...
I'm working on Technology Reference Model (TRM), in that I couldn't able to find the relation between TRM and SAM.I'm stuck in 1. When the product request is approved in TRM then Software product model(cmdb_software_product_model) record is not getti...
Hi, Is it possible to export the Project Business Case information into a PDF or PPT ? Thanks Mark
Can a project manager review and approve the timesheets from Timesheet portal? Just like a User Manager can do be default? My understanding is that the project manager can approve the timecards from project records or from pending approvals list but ...
Hello Folks,I need some help around service builder UI interface customization. Our client wants to add an attribute which currently is not available on service builder UI while creating a new service (Technical / Business). I am unable to find any w...
I can't seem to select anything when I am in Investment Funding > My Fund > New Investments. Is there a step I am missing? Completed the scenario planning and confirmed for the FY into next year with active projects and demands. Have my top-level ...
In my projects some tasks will financially be capitalised other will need ot be recognised as operational costs. How can I identify project tasks as being wither Capx or Opex costs? Out of the box SN seems to assume all project costs are 'Labor Capex...
Dear All, I am looking in the online documentation for the more detailed definition of what is called as Cost Plan and Project Budget to understand the intended use of these functionalities. As far as I understand the finance world: * cost plan is...
Where can I find the data model for all the ITBM/SPM modules for Orlando and San Diego?
Hi,I have a problem with start and end dates of the project when it is created from a demand.If I create a project from demand with no cost/resource plans but just start and due dates, project is created with start and end same as that of start and d...
Hi All, Is anyone have any idea about how to create a report in ServiceNow as shown in below screenshot? Regards,Gaurav
Hi, I want to make the Currency calculation under the entire Portfolio(include program, demand, project, cost plan, benefit plan) use HKD, is there any way? I know that I can change the calculation logic of global property, but now the system is alre...