Demand notifications are not triggering.

[VedhR]

Hi All,

I have asked create couple of notifications on demand table.

1) demand created

2) Demand state changes

3) Demand submitted to stakeholders  etc.,

1) created a event on demand table(dmn_demand) > ( event name:  demand_opened_by )

2) notification - created on dmn_demand table 

1) when to send > event is fired > attached created event

2) who will receive :

3) what it will contain

everything seems to be good, but not receiving notification email to user, can someone help me on this.

Thank you

[Ravi Chandra_K]

Hello @VedhR 

Couple of things you can check.

See if the Target user Notifications are enabled.

If this is PDI, Email sending is not enabled in PDI.

Go to that notification and check the logs for that notification.

Check the email logs if the email is triggered.

Check if the event is triggered or not from event table.

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

[VedhR]

Hi @Ravi Chandra_K 

Target user is me and this is not an pdi.

no logs in notification and no sign of email logs too.

no event triggered from event table.

everything is working as expected, like incident, knowledge, request. for this demand it is not working

[Ravi Chandra_K]

Hello @VedhR 

I meant check the event from event log table.

If the event did not triggered or processed, it will not send notification.

Please Mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra