Cost Benefit Analysis in ITBM

[juliaoliveira]

Hello,

We would like to be able to perform cost benefit analysis of a project in ServiceNow. The challenge we're facing, is the following:

When costs are planned for the project CBA part, operations costs are also included for a few years after the project end - however these costs are not part of the project budget, and shouldn't be calculated in the total project cost (they are also not considered part of the project, but the operations afterwards)

We can't find an easy way to exclude the cost plans related to operations costs, as out of the box they are automatically rolled up on project level, and we don't need that. We also wouldn't like to change the behavior of the OOB total project cost field.

Until now we were discussing some options for a workaround - for example to have a demand related to the project, and calculate the CBA there so that the project total cost stays only calculated from the project cost plans, but this will make it harder for the users, as they are creating schedules to be able to identify all the costs, and we can't have schedules in the demand record.

Hoping to find another suggestion.

Thanks for the help

[juliaoliveira]

Hi Brian,

What we finally decided is that we will create cost plans to have the full CBA for the sake of approving projects with all the information required (the full business case), and after approval, we'll save a baseline and will delete the post-project operations activities so that they are not calculated in the project budget after project approval.

That way we will have the reporting on what the CBA was and be able to come back and compare to it when the business case is checked.

Julia