CWM Workspace – Where Are Sprint Burnup and Burndown Charts Configured?

[ShaidaC]

Hi Everyone,

We are exploring the Collaborative Work Management (CWM) Workspace for Agile Planning and Sprint Tracking. On the CWM Dashboard, we can see charts such as Sprint Burnup, Sprint Burndown, etc. 

However, we have been unable to identify where these charts are configured or how their underlying data is retrieved.

We've tried looking for reports, widgets, indicators but found nothing. All we know is the sn_cwm_dashboard and sn_cwm_dashboard_widget tables, which contain dashboard and widget-related records.

Although we have identified the widget records, we have not yet determined how the charts are generated and where is the data sources and aggregation logic defined.

Any guidance would be greatly appreciated.

Thank you!

[Sunil B N]

Hi @ShaidaC 

Most widgets are shown based on the data of the Board itself.
The widgets which need historical information (like sprint burndown and burn up, etc..) are supported using a scheduled job. This collects sprint information to support these agile widgets.

https://www.servicenow.com/docs/r/it-business-management/collaborative-work-management/cwm-activate-...

Is there a specific widget you would like to understand more?
Feel free to ask if you have further queries.
Best Regards, 
Sunil B N

[ShaidaC]

Hi @Sunil B N ,

Thank you for your response.

Could you please provide some further guidance on how these widgets are configured in ServiceNow?

Specifically, we are trying to understand whether the Sprint Burnup and Sprint Burndown charts are implemented using standard ServiceNow widgets, custom UI components or server-side scripts.

Thank you for your help!

[Sunil B N · Accepted solution]

Hi @ShaidaC 
They are standard ServiceNow time series widgets. They are not custom UI Components. They are are built using Data Visualisation component. 
They have been configured in Macroponent in UI builder. Data is from the scheduled job. The visibility and association of these widgets are controlled from sn_cwm_dashboard_widget table which you mentioned.
To see them in UI Builder:
Experiences > Collaborative Work management > Edit pages > CWM Home > "Right viewport" element > Dashboard page  

Let me know if you need more details.
Best Regards,
Sunil B N

[ShaidaC]

Hi @Sunil B N ,
Thank you for the detailed explanation. This helps a lot!