Demand Assessment during the Screening Phase

Lilia
Tera Contributor

 We added stakeholders to demands but My Assessments & Surveys is not visible during the screen phase. Am I missing a setting or a role for the stakeholders?

Thanks

 

1 ACCEPTED SOLUTION

Nick Z1
ServiceNow Employee
ServiceNow Employee

On the 'Demand' form where the 'Assessment Data' tab exists there is a check box 'Assessment required'. Ensure it is checked. 

Once you have mapped Stakeholders to a particular demand then the stakeholder name will show up in the Stakeholders tab in the Demand form.

Stakeholders can then find their task listed under Self Service >> My Assessments and Surveys.

Hope this is what you were looking for.

Thanks

Nick

 

 

View solution in original post

3 REPLIES 3

Nick Z1
ServiceNow Employee
ServiceNow Employee

On the 'Demand' form where the 'Assessment Data' tab exists there is a check box 'Assessment required'. Ensure it is checked. 

Once you have mapped Stakeholders to a particular demand then the stakeholder name will show up in the Stakeholders tab in the Demand form.

Stakeholders can then find their task listed under Self Service >> My Assessments and Surveys.

Hope this is what you were looking for.

Thanks

Nick

 

 

Lilia
Tera Contributor

Hi Nikhil,

we did all that, assessment required is checked but we are not sending assessments. It actually looks like it is assessing automatically on behalf of all stakeholders.

Lilia
Tera Contributor

Also, we (stakeholders) dont have My Assessments & Surveys visible.