Missing tasks in time sheet portal

[selina3]

Hi- some resources on a project are able to see the project task in time sheet portal, while others are missing it. Any idea what may be causing this? I'm experiencing this across a number of different projects, with different resources. They were all set up as resources/resource allocations on the project the same way and the project is set up in a way to allow time tracking to the project and tasks. Thanks!

[Alberto Consonn · Accepted solution]

Hi,

please check deeply if any of the following filter conditions has been covered in your particular project / resource:

The Tasks tab displays your assigned tasks as cards. Each card provides information about a task, such as short description, state, last updated date and time, and priority. Tasks are derived from the following filter conditions:

• All your assigned incidents, problems, or change requests that are active.
• All your assigned incidents, problems, or change requests that are closed in the selected week.
• All tasks for which you are hard-allocated during the selected week.
• All your assigned projects or project tasks that are active during the selected week. Project or project tasks are derived from the following conditions:
  • A project or project task that has started and its actual start date is before the end of the selected week.
  • A project or project task has closed and its actual end date is after the week has begun.
  • When there are no actual dates for a project, planned dates of the project must occur within the selected week.
• All active stories assigned to you.
• All active scrum tasks assigned to you or closed in the selected week.
• All active test plans assigned to you.
• All active defect and enhancements assigned to you or closed in the selected week.

For any other information, please refer to the following official documentation:

Time Sheet Portal

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Alberto Consonn]

Any update on this?

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[selina3]

Thank you! Confirmed these steps, we also found that this was impacted by some AD groups we had created internally.