Demand Management Assessments

koliva
Tera Expert

Is it possible to have 2 assessments for a demand where

  • 1st assessment goes to managers to evaluate how it keeps with our strategies
  • 2nd assessment would go to other staff to evaluate how complex the demand is

 

I've tried creating my own assessment, set Trigger Conditions and Assessors, and nothing appears to ever happen.  The oob assessment gets emailed to the stakeholders but I don't see anything for the person I set as the Collaborator.

koliva_0-1698082438128.pngkoliva_1-1698082453469.png

 

 

 

6 REPLIES 6

Namita Mishra
ServiceNow Employee

Hi @koliva ,

I believe this question was raised by other users as well in the past.

I can confirm that out of the box functionality allows only one assessment. However, I agree your use case is a real time requirement. May be other users can comment, in case someone has any customized solution.

 

Hope this helps, if it does please mark the response as helpful \ correct.

 

Thank You!

Namita Mishra

Hi @Namita Mishra we have received the same question from the customer, would it be possible to create different assessments (questions) and send them to the corresponding stakeholder?

Since its 3 years the question was raised, I wonder if there were any changes in this capability since that time and if not, is the product team considering such feature to enable defining multiple assessment per one demand ?Thank you.

Kelly Petersen
Tera Contributor

Hi @koliva,

 

I too am interested/following this thread. I've been researching the feasibility of this use case myself and have not been able to find a working solution. My use case is similar in the fact that I would like two Demand Assessments: One that our 'Technical' stakeholders would complete.. and the second assessment would be completed by our 'Business Stakeholders'. 

I was hoping I could tell the system which assessment to send, and to who.. based on something as simple as Company. For example, any Stakeholder where Company = 'Technology Services' would receive Assessment 'A' (Technical Assessment) and where Company does not = 'Technology Services' would receive Assessment 'B' (Business focused questions/Assessment)

 

Both Assessments would aggregate/feed into the overall 'Risk' score of the Demand and sub sequentially, the overall Demand Score.

I'll be paying attention to this thread, and happy to connect and discuss potential ideas/solutions! 

 

Kelly

Not applicable

Any update on this? I want trigger assessmnet automatically to the Demand Submitter.