Demand Management Assessments

[koliva]

Is it possible to have 2 assessments for a demand where

• 1st assessment goes to managers to evaluate how it keeps with our strategies
• 2nd assessment would go to other staff to evaluate how complex the demand is

I've tried creating my own assessment, set Trigger Conditions and Assessors, and nothing appears to ever happen.  The oob assessment gets emailed to the stakeholders but I don't see anything for the person I set as the Collaborator.

[Namita Mishra]

Hi @koliva ,

I believe this question was raised by other users as well in the past.

I can confirm that out of the box functionality allows only one assessment. However, I agree your use case is a real time requirement. May be other users can comment, in case someone has any customized solution.

Hope this helps, if it does please mark the response as helpful \ correct.

Thank You!

Namita Mishra

[Kelly Petersen]

Hi @koliva,

I too am interested/following this thread. I've been researching the feasibility of this use case myself and have not been able to find a working solution. My use case is similar in the fact that I would like two Demand Assessments: One that our 'Technical' stakeholders would complete.. and the second assessment would be completed by our 'Business Stakeholders'. 

I was hoping I could tell the system which assessment to send, and to who.. based on something as simple as Company. For example, any Stakeholder where Company = 'Technology Services' would receive Assessment 'A' (Technical Assessment) and where Company does not = 'Technology Services' would receive Assessment 'B' (Business focused questions/Assessment)

Both Assessments would aggregate/feed into the overall 'Risk' score of the Demand and sub sequentially, the overall Demand Score.

I'll be paying attention to this thread, and happy to connect and discuss potential ideas/solutions! 

Kelly

[Community Alums]

Any update on this? I want trigger assessmnet automatically to the Demand Submitter. 

[Lauri Arra]

The OOB solution supports using only one hardcoded assessment type. Please see the following business rules on dmn_demand:
Creation of assessments:

1. Auto business rule for Assessments
2. Create OnDemand Assessment

Calculating value/risk/size/score from assessments:

1. Populate Metric Results

You will find the last BR to use global.DemandUtil script include's method "populateScores" to process the assessment results. Even this contains hardcoded sys_id to identify the demand assessments.

Custom solution in demand management would require you to modify (at least) above business rules and script include to allow multiple assessment types.

Alternatively, SN could make assessment categories to include a user filter so that users wouldn't have to answer to all the categories. I was a bit surprised to find that this isn't a feature yet.