Hi, what is the difference between Resource capacity vs Resource Availability? Please give an example what would affect either Resource capacity and Resource Availability. For example I know a resource adding holiday via their calender will reduce ...
Hi Can anyone let me know how to close the demand when the enhancement, story change is closed. Currently once the enhancement or story is closed the demand is not getting closed.
Hi everybody,We have recently implemented the module Demand & Project Portfolio Management on Service Now and we're really excited about it. Anyway, we'd like to share with you on some specific issues concerning the Time-Card Module.THE ISSUEThe Time...
How to debug the script includes, what are the ways are available. I tried to debug by setting break points in respective lines in script includes but not worked. Please give me a solution. I like to know.
Hi Community, Wondering if you could help me with something or steer me in the right direction: I need to be able to add a new field in the timesheet portal to allow the user to select a value which links to an existent table. I've created a new cate...
Hi, I was going through the documentation of Demand Management, just wondering can we get this dashboard in the instance ? We recently upgraded to Orlando version and customer already has PPM - Standard plugin installed Demand Management Dashboar...
Please explain briefly
I'm asked to first install PPM Standard plugin first, but I don't see it in the list of Plugins within the portal or from the Manage drop down in my personal developer instance home page.
Hi all, Our service desk recently expanded its hours from standard business hours (9-5) to being a 24/7 operation. We're looking to report on any incidents created outside of M-F 9-5 business hours to show adoption/growth of the 24/7 service over th...
Versions: Orlando and Paris Hi Everyone, Does anyone know why I'm getting this error? When I'm trying to update Percentage? Thanks in advance,Diane
For example, we track the number of phone calls we receive from each of our clients.Its quite easy to create a bar graph or something similar that shows the top 10 or 20 clients that call the most.But I am trying to get some good quick data on who us...
As we look to utilize best practices (and find them), my team was wondering how others utilize Demand Management. One question as we worked through the process flow yesterday was, when should a demand be closed (completed)? Our workflow for approved...
Hello, Is there a way to create a story directly from a Demand? We have seen the ability to create enhancements and projects, but we are looking to create and link story records to a completed demand. Any help is appreciated! Best Regards, Dan Wright
Hello, I've been asked to look into placing a Gantt chart into the project status reports to display all key milestones for that particular project. I understand how to edit the project status report, similar to editing any regular portal page, howev...
Hi, Old ideas not visible on the new idea portal. I created a new category under module internal and tried to map an old idea with the category but it does not show up on the idea portal . Thanks!
