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Resolved! Demand related question

Hi All, can you answer below questions? Who all can Qualify and approve the demand?Can a demand have more than one idea associated with it? (Correct me if I am wrong - only one demand can have one idea)How stakeholders are added to the demand automat...

Geeky by Kilo Guru
  • 1734 Views
  • 7 replies
  • 3 helpfuls

Resolved! Unable to view gantt chart under the planning console in Firefox.

Have recently upgraded my developer instance to London from Kingston yesterday. Since then, I have been unable to view the full Gantt Chart under the planning console. All the main columns display with the respective project items for each WBS, howev...

pmoorthy by Kilo Contributor
  • 1357 Views
  • 2 replies
  • 0 helpfuls

Resolved! How can I move a story from one backlog to another?

We have recently upgraded to London and activated the Unified backlog plugin. If I create two backlog definitions and add a condition on each of them that the story should belong to a certain theme, then changing the Theme of a stand-alone story will...

Change Planned Start Date after Project has been started

Hi Everyone,We have a need to be able to change the Planned Start Date for a project and the tasks beneath it after the project has been started.   I read on other threads that they key may be setting the property "Enable altering of planned date(s) ...

edavidso by Kilo Contributor
  • 1676 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to find list of ServiceNow modules/applications owned???

Is there a way to see which modules/applications that were are licensed for. This will be useful in prepping for the upgrade to Madrid. I know we have Incident, Request, Knowledge, Idea, Demand, Project Management, but looking for a complete list.

morry by Giga Contributor
  • 8583 Views
  • 3 replies
  • 0 helpfuls

Sprint Burndown Modification

I would like to create a burndown chart where the story points are calculated based on stories in the "Ready for Testing" state rather than "Completed". For my sprints, the stories are not in completed state until the end of the sprint, making the OO...

Jacobssmith by Kilo Contributor
  • 1668 Views
  • 4 replies
  • 1 helpfuls

Resolved! Project State not changing to "Closing"

Hello Experts, I am working on Kingston version of ServiceNow. I am trying to change the phase of an "Executing" project to "Closing". It throws an error:    "Phase can-not be moved to closing state because some subtask is opened".    Looking at this...

Gaurav Garg5 by Kilo Contributor
  • 1917 Views
  • 3 replies
  • 2 helpfuls

Resolved! Adjusting Allocation Workbench Capacity hours for users

Hello all, We recently had ITBM implemented and I am running across the an issue where leadership wants to change the available hours of a analyst from 40 hours to 30 in the allocation workbench. I have read through the docs and found that this is se...

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Resolved! Worker license for pps_resource

Hi all, Could you please clarify if additional license is required for each employee involved in Resource Management application as Worker in case we are aim to involve all of them to resource plans, time tracking process, cost calculations? Thank yo...

Mariia2 by Mega Contributor
  • 1074 Views
  • 1 replies
  • 0 helpfuls