Demand Process flow

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Yanick1
Mega Contributor

‎01-31-2022 05:38 AM

Hi,

Could you explain me how Servicenow do to swich between "Complete" and "Deffered" in the process flow ? 

 

find_real_file.png

Regards 

 

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Miguel Donayre
ServiceNow Employee
ServiceNow Employee

‎01-31-2022 06:01 AM

Hi,

That is handled by a business rule called "dmn_demand_ProcessFlowList"

find_real_file.png

 

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Saurav11
Kilo Patron
Kilo Patron

‎01-31-2022 05:57 AM

Hello,

Below article has your answer:-

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0787101

Please mark answer correct/helpful based on Impact.

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Saurav11
Kilo Patron
Kilo Patron
In response to Saurav11

‎01-31-2022 06:21 AM

Hello Yanick,

I saw you had marked my answer as correct earlier any reason why you changed it as I had given the answer first.

Thanks.

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Miguel Donayre
ServiceNow Employee
ServiceNow Employee
In response to Saurav11

‎01-31-2022 06:25 AM

You provide a link. My answer was more detailed. 

 

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Saurav11
Kilo Patron
Kilo Patron
In response to Miguel Donayre

‎01-31-2022 06:32 AM

But both are the same thing isn't it.

On the article as well same thing was written.

Don't worry I don't want the point

This is my first month on community giving answers so I am just trying to understand the thought process  as it would help me to give answers in a better format in the future.

Cheers!!!