How are you all leveraging ServiceNow to rank requested projects (Demands, for those of you in Eureka))? Are you just exporting the requested projects into Excel and ranking via a spreadsheet and then manually entering a rank into a ranking field? Are you using the Task Boards in Eureka? Other approaches?
In my last blog post, I noted that our implementation consultants (AOS) configured the Task Boards (which are typically used to rank stories to be scrummed) and made it so we could use the drag-n-drop feature to rank Demands. They also created several Task Boards so ranking can be done different ways — by Business Division (so each business division leader can rank their business division's Demands), by Priority (puts the focus on the top priority Demands to rank), and overall. Ranking is as easy as grabbing a 'card' and sliding it up or down, and the ranking number will be automatically updated. Cool! I'm still working on what content should be displayed on each of the cards, and am thinking of doing a ranking # by business division and an overall ranking #.
Would love to hear your process!
