We have incidents get automatically assigned to our helpdesk whenever our Exchange mailbox for suspicious emails receives an email from our end user. Where would I be able to see the rule that automatically creates and assigns an incident whenever a ...
Hello ServiceNow Community,I am exploring ServiceNow Application Portfolio Management from an enterprise architecture and transformation perspective, and I would appreciate guidance from practitioners who have implemented or used APM in real enterpri...
At the closure of projects we like to hold an "after action"/retrospective/{whatever words you like} to see how we did. Questions like...What went well?What could be improved?What issues/lessons were learned for future projects?What are action items...
Hi SPM Community,I am currently working on the target picture for the demand process in several customer projects and would like to better understand the long-term product direction.Here is how I see the current situation:Demands are an integrated pa...
Hello, Why is there a "New" button in the "Epics" related tab on the "Details" page in the new project workspace?As I understand, epics are connected to a project through stories.However, if we create an epic using this button, it doesn’t seem to mak...
Sharing something we’ve been discussing while working with ServiceNow SPM and Smartsheet, and I’m interested to hear how others approach it. Many teams use Smartsheet as their day to day project workspace. That’s where tasks are created, updated, reo...
When creating a status report within the Project Workspace using a customized report template, the Milestone Planned End date is not sorting as expected and is also sometimes set to the same date when duplicating a report. Also, the time is included ...
Hi ServiceNow Community,I am excited to share a complete, step-by-step process guide for automating your Jira–ServiceNow (Agile 2.0 / SPM) integration. This automation is designed to eliminate manual tracking overhead for Project Managers by syncing ...
Hello Team, I have requirement from my customer to assign goal to different portfolios . Example : 1 goal to different portfolio . i see in SPW if i select Assigned entity as portfolio i can select only 1 portfolio . How to handle this requirement , ...
Hi community,I'm working on the Project Workspace and need to add a new tab ("PA") to the project record page that displays the same pm_project record but using a different form view than the Details tab.What I need:A new tab on the record pageShowin...
How do I move bulk epics including associated user story from one project to a different project?
I don't see a way OOTB to use the "Convert to RIDAC" related link on RIDAC records associated with a Demand from the workspace view (Portfolio Planning Workspace), only the platform UI. Is there an update to apply or workspace I should be using inste...
Hello,I want to add "Business Unit" field om the Popup form of Demand. As we navigateworkspace -> Strategic Planning Workspace -> Portfolio Planning -> Planning -> create new record or open existing one -> click on "New Demand" button -: new popup fo...
Have enabled the "Identify Similar Demands" Ui action on Demand form, trying to understand how it works, because i can see that demands are having same name/description still not appearing under "similar demands" through "Identify Similar Demand" sea...
