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Best practices with MS Project Importing

We are looking for guidance on best practices for importing Microsoft Project files into ServiceNow. Specifically, we are interested in:Individual project importing best practicesBatch MS Project file importing via MS Project Server and/or Project On...

JR Laprime by Tera Guru
  • 2297 Views
  • 3 replies
  • 5 helpfuls

project data import from mspo to servicenow

We are trying to import project data from mspo to servicenow using microsoft project import process in servicenow we are unable to get the data for the custom fields in servicenow , we have configured those fields in the project msps import feild map...

sushmachava by Tera Contributor
  • 371 Views
  • 1 replies
  • 0 helpfuls

Pending vs. Open Project State

Out of the box options for Project state are:   Pending, Open, Work in Progress (and three options for closed).  I've ben searching the internet and cannot find the ServiceNow definitions for Pending, Open, and Work in Progress.  Can anyone provide t...

LM by Kilo Contributor
  • 6591 Views
  • 3 replies
  • 10 helpfuls

Project Time fields format

Hi, We have a requirement to change the Project and Project Task related Time fields format from Date/Time type to Date format. As there are many OOB scripts based on these fields, can you help to suggest on how we can achieve this with minimum custo...

pushya_thir by Giga Contributor
  • 379 Views
  • 4 replies
  • 1 helpfuls

Outages in DPM Workspace

Looking for some guidance and best practices in recording Outages and having them show in DPM Workspace >Service Portfolios It seems to me that Outage records need to be associated to a Service Offering to be visible in DPM - if we create an outage a...

spietrofeso by Tera Contributor
  • 1137 Views
  • 3 replies
  • 0 helpfuls

Question regarding Project Workspace Financials tab

 Within the Financials tab, there is a Time Scope section at the top. I have a few questions related to this area.Under what circumstances would the Time Scope not prefill based on existing records? One of our users encountered this issue, but we hav...

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Teo2kids by Tera Expert
  • 851 Views
  • 6 replies
  • 5 helpfuls

TBM Taxonomy

Is the TBM taxonomy for IT preloaded in ServiceNow for us to use?

Azure DevOps integration: Dates not mapping properly

I have created mappings for the following ADO objects into Servicenow: User Stories, Features, Epics, Change Request (to Enhancements), and Bugs (to Defects). All mappings are working except for date fields.  I assume that there needs to be a script ...

tahnalos by Kilo Sage
  • 349 Views
  • 2 replies
  • 0 helpfuls