I have setup and configured resource management in Zurich. I'm having difficulty populating the primary group, skill and role fields for users with more than one item. As per the documentation, we need to manually set the primary group field. When...
Hello,We are using SPM Standard Resource Management to manage capacity and workload.In our setup:Absences are imported from our HR system (custom integration)Actual effort comes from timecards (ERP integration)Our objective is to get a clear view of:...
Hi All,We currently have the legacy Idea Management application, and we have now upgraded to the Zurich release. There is no data in the Idea table. Do we need to install Innovation Management to use the new Idea Management experience? If so, which p...
Hi Community,We’re looking for guidance or shared experiences related to the Agile Development 2.0 deprecations, specifically around Enhancementsand Enterprise Agile Planning (EAP).Context:We actively use Enhancements today as part of our Agile Devel...
Hi All,Out of the box, the system supports adding subprojects under a project. Does it also support creating subprograms under a program? Can we customize this? Thanks!
Hi Friends, We are a small team evaluating whether we truly need to migrate Resource Plans to Resource Assignments before the September 2026 deprecation deadline. Before investing significant effort we want to make an informed decision. Would love t...
Hello Team! We are looking for customers that are interested in joining our Design Partner Program for ServiceNow's Project Workspace. Attached is an overview of what this program is and participation is completely optional. The goal of this progra...
Does anyone know what the deal is with these all these plugins called "Performance Analytics Premium for [some name]"? My organization has Performance Analytics Premium, and we are specifically looking into the "Performance Analytics Premium for Pro...
Hi Team, We are in the process for implementing new Resource Assignments for a customer and want to create a new rate model based on custom attributes (Country, Job Level). Tried to do this on the PDI but the planned cost gets defaulted to $50 rate. ...
ServiceNow GRC - Populate Assessment Instance Questions from Control Fields and Complete Attestation ProgrammaticallyHi Experts,I have a requirement in ServiceNow IRM/GRC Compliance module and would like guidance on the best approach.Existing OOTB Pr...
I want my leaders to be able to add timecards to timesheets on behalf of their direct reports. Is this possible?
I have an ask to restrict any user without admin or idea_admin role from seeing the idea score in the idea portal. The reason being not wanting end users to feel like they are voting or upvoting / downvoting based on the current number of each the id...
Hi Community,We are implementing ServiceNow Strategic Portfolio Management and are currently designing the end-to-end process from Demand Intake → Evaluation → Portfolio Prioritization → Project Creation → Execution → Benefits Tracking.Our business w...
Hello - I am having issues with a user seeing incidents assigned to the service desk. They are told they do not have permission to view the "My Incidents" report as shown in the attached image. How can I work through this to resolve the issue? Thanks...
Hi all, We are using SPM with CSM and the Customer Projects plugin. This allows us customers to 'off the shelf' have access to some things related to projects (where they are a project contact) inside the Customer Service (/csm) Portal. The things th...