displays incorrect value

[oww15]

Hi all,

Can someone help me if there are OOTB scripts running in ServiceNow that automatically updates the planned end date field? This is specifically for the enhancement table. In the activity stream it shows the correct planned end date but in the field it displays incorrect value. For example, I populated it as 11-02-2023 and in the activity stream 11-02-2023 was displayed. But in the planned end date field, it is now populated as 11-15-2023? What could be the reason for this issue? 

Thank you!

[IAmAbhigyaan12]

Hi @oww15 ,

Can you please let me know the scenario, what should be the expected planned end date as per you. This might be the default value which is coming from the workflow you have. If you want different date you need to modify the workflow script. 

If you can tell what should be expected planned end date, I can assist you.

[oww15]

This is populated via integration. For example, the resource populated it as 2023-11-07 and in the activity stream it shows that the planned end date is synced as 2023-11-07. But if you will look at the field the value is now displayed as 2023-11-15. No traceability on how it changed on audit logs and activity stream it just got updated automatically.

[IAmAbhigyaan12]

Can you check the planned end date default value. As this value is getting updated by system. You can check the script as well the check the configuration of planned end date.

[shiwan_agrawal]

Are you using release tasks in the related list? If yes, an update on the release task end date will roll up to the enhancement planned end in case the earlier selected Planned End Date (Enhancement) is earlier than the Planned End Date (Release Task).