Resolved! Demand - what is the difference between an enhancement, change or defect?
Hi, What is the difference between an enhancement, change or defect under Demand Management? Thanks
Forum Posts
Calculate Completion Estimates For All Projects
Hey there!I'm looking to set up a scheduled job that calculates completion estimates for all projects. I've written a script for it, but it doesn't seem to be working properly. Surprisingly, the System Log shows no errors. Does anyone have any insigh...
Service Portfolio Management - Taxonomy Layers
Hi We have created 4 Taxonomy layers - Class- Product- Listing- Listing - Sub Category. We want these layers to be visible on the cmdb_ci_service form as below. The issue is that when we are trying to add the spm_taxonomy_node as the lowest layer. I...
Agile stories list view
We have Agile for a client that has multiple delivery partners. The Stories list view gives a full list of all stories for all assignment groups as the default. How can we restrict the default Stories list view to those only linked to a certain su...
Strategic Planning Workspace - how to tell if demand/project was created from SPM or SPW
Our organization wants to figure out how to tell when a Demand or Project is created from the SPW side vs. the SPM side. Is there a OOB source field or method?
Resolved! DB view with 1 table and where clause to filter empty records
I am trying to create a db view with one table where i want to filter out the empty fields. the purpose of db view is that we will add more tables to it later. but as of now, with single table and where clause, i m unable to get any records at all. i...
Incident Vs Request
Hi,What is the difference between Incident and Request where these two can be used? why we go for request instead of incident?Thanks,Saravanan
error: "You do not have access to any breakdown element for the selected breakdown"
I am facing an error "You do not have access to any breakdown element for the selected breakdown" for Dashboard for only one user. Everyone is able to see the elements, however only for one particular user, the error is pinned at the top. Already cr...
Using the Agile 2.0 Sprint Dashboard Sprint Burndown Report in a Custom Dashboard
Hi, We need to add a Sprint Burndown chart on our customized dashboard. I used the Sprint Burndown chart under SDLC but it doesn't seem to be working properly as it always shows Insufficient Data even if the chosen team and sprint has stories with po...
Why do project planned start and planned end date fields get locked upon creation of a Decision record?
Is it expected behavior that a Decision record (related list) on a Project will lock the Project planned start and planned end date fields? I understand this behavior is expected (planned dates locked) once a project task is created, but I am seeing...
Resolved! JIRA to Agile Development 2.0
For one project are vendor was using JIRA for agile development. We found that we have Agile Development so we have installed it and started using it for other development. Now they want to move everything in JIRA over to ServiceNow so they can get r...
Creating Status Report template and make it as default
Hi, I have a requirement for customizing the status report and I do know that it is configured in pages. I would like to ask if it would be recommended to edit the ootb page or I should clone it and edit from there. Also is there any way I can set th...
Configure multi-currency Project Portfolio Management (PPM) Implementation Bypass Simulator (Tokyo)
Hi everyone,I am doing the PPM simulator tokyo, but got stuck in the Multi-currency configuration step. Does anyone have a clue on how to solve it?step text:Requirements:Although PPM Adventure World is located in the United States, some demands, and ...
The custom list view created is not visible to non-admin users
I have created a couple of list views on table pm_project. The new list views are not accessible to the non-admin users but all admin users can see these list views. I checked view rules and no view rule has been created for these views. Any suggesti...
How to get "updated by " name in the notifications?
By using this " ${sys_updated_by} " i'm getting the user id of the user in the notifications.But i want updated User name not the user id, can any one knows how can we achieve this?
