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03-06-2025 11:57 PM
I want to create a notification if someone tag us in worknotes other than OOB notification , I want customized notification
Solved! Go to Solution.
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03-07-2025 01:04 AM
Better to use Email Script for getting the content, as you would definitely need to do GlideRecord operations to get Demand Details.
Please find examples of Email Scripts in:
https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/script/server-scripting/r...
And at the end you can use the email script you created on your notification:
${mail_script:YOUR_CREATED_EMAIL_SCRIPT}
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03-07-2025 01:09 AM
then do this
1) ensure the OOTB notification "Activity Stream @Mention Email" doesn't trigger for your dmn_demand table
Do this and save
2) Change the condition to this Table = dmn_demand, Change the Name and Click Insert and Stay and then add your own content in this newly created notification
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-07-2025 11:32 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-07-2025 11:32 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2025 12:20 AM
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03-11-2025 12:14 AM
Yes thank you !
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03-11-2025 12:19 AM
Please mark this response as correct so that in future it will help other members
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2025 01:42 AM
@Ankur Bawiskar its triggering multiple record