Email notification

[gauri06]

I want to create a notification if someone tag us in worknotes other than OOB notification , I want customized notification

[Medi C · Accepted solution]

Better to use Email Script for getting the content, as you would definitely need to do GlideRecord operations to get Demand Details.

Please find examples of Email Scripts in:
https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/script/server-scripting/r...

And at the end you can use the email script you created on your notification:
${mail_script:YOUR_CREATED_EMAIL_SCRIPT}

[Ankur Bawiskar · Accepted solution]

@gauri06 

then do this

1) ensure the OOTB notification "Activity Stream @Mention Email" doesn't trigger for your dmn_demand table

Do this and save

2) Change the condition to this Table = dmn_demand, Change the Name and Click Insert and Stay and then add your own content in this newly created notification

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@gauri06 

did you follow all the steps above?

[gauri06]

yes