Expense lines not finding the correct cost plan for time cards

[Renita]

Recently I have noticed that our expense lines for time cards are not finding the appropriate cost plans.  They are instead creating system generated cost plans, which is causing confusion with our project managers.  Does anyone know what I need to check to get this to stop?  The appropriate resource plan is there, and the cost plan for the user who is recording time.  When they record time to the task they are assigned to, it then created the system generated cost plan.

[Renita]

There is a resource plan in place and a cost plan is already created for the user.  For some reason, the system is not applying the actual cost to the cost plan that is already there, but rather creating a new cost plan.  In the past, this behavior was not happening.  Perhaps a HI ticket is in order.

[Renita]

There is a resource plan in place and a cost plan is already created for the user.  For some reason, the system is not applying the actual cost to the cost plan that is already there, but rather creating a new cost plan.  In the past, this behavior was not happening.  Perhaps a HI ticket is in order.