Failed to generate PowerPoint. Contact your system admin.

saurabha_upare
Tera Contributor

‎08-06-2024 02:51 AM

Trying to Export to Power point 'Portfolio Plan status' Report from Portfolio Planning Workspace but getting error as 'Failed to generate PowerPoint. Contact your system admin.' Please provide solution.

saurabha_upare_0-1722937786562.png

 

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3 REPLIES 3

James Peno
Tera Contributor

‎08-19-2024 08:45 AM

I got this solution after opening a ticket with ServiceNow. Currently we are on Vancouver patch 9.

Unfortunately, the new PowerPoint Roadmap Export option is compatible with only Strategic Planning plugin version 4.2.0 which was released in August and is available to update starting from Washington DC Patch 4 version instances . Your instance are on Vancouver version and hence you cannot update the Strategic Planning to V 4.2.0 to utilize the functionality.

To utilize the Roadmap export functionality your instance must be on any version starting from Washington DC Patch 4 or Xanadu releases.

https://docs.servicenow.com/bundle/washingtondc-it-business-management/page/product/alignment-planne...

Mani Swamy Pala
Tera Contributor

3 weeks ago

Hi,
I am facing same issue with Zurich . Could you please help me if I am missing anything 

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Peter Spuijman
Tera Contributor

3 weeks ago

Hi Mani, maybe check the following
* have you uploaded a template to sn_ppt_export_template ?

* are the elements on the template all correct (using the ServiceNow plugin for Powerpoint), one element wrong and it fails completely