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Help with Resource Management Workspace - empty Resource Card

mikej2
Tera Contributor

I'm experimenting with Resource Assignment in the Project Workspace, Portfolio Planning workspace and Resource Management Workspace.  New to Resource Management in ServiceNow.

I have a resource group set up and can create resource assignments on the Project workspace.  I have to use the 'group' field rather than the 'resource' field to select the group when creating a resource assignment.

I can see the assignment reflected in capacity planning in Portfolio Planning Workspace.

 

However, when I create a resource card for the group in Resource Management Workspace, I don't see the assigned tasks.  Everything is blank.  I noticed that the 'filter resource' field I'm using is called 'Primary Resource Group'. 

Questions:

What table is the filter for resource cards working from? 

Is there a dependency between Resource Management Workspace with Employee Center or Employee Profile?

What is 'primary resource group' as opposed to just 'group' and how do I set a 'primary resource group'?

Thank you!

1 ACCEPTED SOLUTION

ShiwanA
ServiceNow Employee

There is a schedule job: Populate primary attributes for all resources . This job should update the employee profiles

View solution in original post

6 REPLIES 6

mikej2
Tera Contributor

Thank you!  I saw you had posted elsewhere about this configuration guide that has these details and more:
https://www.servicenow.com/community/spm-events/discover-and-learn-about-capacity-planning-enhanced/...

ShiwanA
ServiceNow Employee

Yes, this is the workshop we conducted in Q4 last year. In case you find this helpful and if this answers your question, request you to mark this as correct answer.