How can we keep the track of the laptops in service now??

[Riya Motavar]

Hello,

How can we keep the track of the laptops in service now??, i am looking for tracking the asset details related to each laptops.

Thanks in advance.

[asifnoor]

Hi Riya,

You can track laptops using Asset management module in ServiceNow.

Asset -> Hardware assets

Mark the comment as a correct answer and also helpful if helps.

[asifnoor]

Hi Riya,

If the issue is solved, kindly mark my comment as a correct answer so that the question is removed from the unanswered list.

[Community Alums]

Hi Riya,

There are multiple classes in cmdb to handle different type of assets. Laptops as such don't have a separate class. So, they are stored in cmdb_ci_computer class.

If you check your developer instance or OOB, the laptops are stored in this table(cmdb_ci_computer)

In the below example, you can see MacBook which is a laptop in Computer class. Let me know if you have any questions.

[Ashutosh Munot1]

HI,

What we did in one of our project was:

1) We treated them as Hardware assets.

2) Created on Field on Asset form as Device Type and Choices where Desktop, Laptop, Workstation, Servers,etc

3) We mapped this field using Bulk upload and also via some integrations.

4) To make it more dynamic, we create BUsiness rule and in conditions we include some Laptop models and then in action we use to set device type as laptop.

Thanks,
Ashutosh
ServiceNow MVP 2019

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