How do you set and display a capacity for resource hours for a designated team/users?

vfreitag
Kilo Explorer

How do you set and display a resource capacity for a designated team/users? For example, Shane from Applications Development only has 20 hours a week to work on projects.

5 REPLIES 5

Karthik Reddy T
Kilo Sage

Hello Victoria,



In the groups   have field average FTE Hours. From that you can show as per your requirement.


Karthik Reddy T.
ServiceNow Commnunity MVP -2018 class.

How do you adjust a user's/group's capacity?


A user's capacity is determined by the Schedule assigned in the User record. Example: Schedule '8-5 weekdays' provides 8hrs of capacity each week day. To see the baseline schedules, search the navigation menu for System Scheduler / Schedules. A users capacity starts with their schedule, and capacity is consumed based on events that impact a schedule.   Find My Calendar, and find the information icon upper right, this shows the types of activities that consume a users capacity.


Hi Victoria,


1. go to the user record for the person in that group


2. change the view to the resource manger view


    a. find_real_file.png


3.once in the resource manager view you can do the following:


        1A.Select the amount of daily hours the resource will be available


        2A. Select the schedule this resource works. (you may need to create a new schedule if the OOB do not account for the correct availability)


find_real_file.png



Hope this helps you!