How can we keep the track of the laptops in service now??

[Riya Motavar]

Hello,

How can we keep the track of the laptops in service now??, i am looking for tracking the asset details related to each laptops.

Thanks in advance.

[Riya Motavar]

Hi Ashutosh, so the laptops were considered as the hardware assets so are you using the records to be created under alm_hardware table?

[Ashutosh Munot1]

Hi,

Yes because we dont have different class as Laptops. IF you want you can create one custom table will extend Hardware table and then you might have to create Model Category as well with name as Laptop.

I did this for Mobile Devices. Also make sure you create new CI Class as Assets will always have CIs associated with it.

Thanks,
Ashutosh

[akash_mehta]

Riya:  Our common practice is the following:

1)  Model category of Computer - this are both OOB

2)  CI Class = Computer and HW class = Hardware

3)  We have form factor field on the Computer table to set Laptop, Desktop...and others

4)  Typically, we like to move this field up to the Model level (create a new fiield) and have that propagate down to the CI when it is created and model is set

Please don't extend the Hardware table, or try to create your own Laptop table - it won't work well.