How do you add an Assignment Group as one of your selections for Incident tickets?

[cmajor]

How do you add an Assignment Group as one of our selections for Incident Tickets?

[Troy S_]

1. Open an incident
2. Right Click Header > Configure > Form Layout
3. Select Assignment Group from left slush bucket and move it to the right
   1. Adjust to where you want it in the list
4. Click Save

[cmajor]

Thank you Troy but that part of the form layout has been completed but one of my groups is missing. The developer built a lookup list to select the actual group that the ticket is to be assigned to but forgot one of the groups on my production instance.

[Troy S_]

If these are groups that where created in ServiceNow, you will just need to Create an additional group.

1. System Security > Users and Groups > Groups
2. Click New
3. Fill in the information
   1. Right click Save on the header
4. Assign the group the correct role
   1. in our case it is the ITIL Role
5. Add group Members

I hope that is what you are looking for.

[cmajor]

Thanks again but unfortunately the group Role and Type have been assigned correctly but only that one group will not show up in my Lookup list. Other assignment groups are there with the exception of one particular group.

Thank you