How do you make the Blocked reason on a story wrap the text on the Task Progress Board?

alanhooie
Tera Contributor

When a story has a blocked reason that is very long then the task progress board initial column becomes very wide and makes the task board interface unusable. Is there a way to make the blocked reason truncate or wrap on the display to a useable size.

1 ACCEPTED SOLUTION

Hi Alan,



Out of the box "Task progress board" doesn't show "Blocked reason" on story card. So, I am assuming that you have customized it to show blocked reason field.


Please check if the script include "ScrumAjaxTaskBoardDetailsProvider" was customized.


In the script include code, search for the markup for Blocked_reason and remove the style "white-space: nowrap;" from the markup. That should resolve the issue.


Let me know if the script include was not customized.



Thanks,


Dileep


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6 REPLIES 6

ian_cox
ServiceNow Employee
ServiceNow Employee

I'll reach out to the product team for help.


timpaulman
ServiceNow Employee
ServiceNow Employee

Hi Alan, Any chance you can post an image of what you're seeing? Also, what is the instance version? Geneva, Helsinki, etc?


We are on Helsinki. Here is an example of one that is not very long but you can still see that it make that column very large. The one that was noticed was a blocked reason that was 2 lines long. Thanks and let know if there is anything else that might help.


helsinki task progress board.jpg


Hi Alan,



Out of the box "Task progress board" doesn't show "Blocked reason" on story card. So, I am assuming that you have customized it to show blocked reason field.


Please check if the script include "ScrumAjaxTaskBoardDetailsProvider" was customized.


In the script include code, search for the markup for Blocked_reason and remove the style "white-space: nowrap;" from the markup. That should resolve the issue.


Let me know if the script include was not customized.



Thanks,


Dileep