How to attach incident to a Story

[shaik_irfan]

Hi,

Once story is completed and deployed to production. for some reason if we get any issues or the story which got deployed to production is not working as expected.

How do i relate an incident and attach to the story.

Can anyone please suggest the right to deal with this ?/

[Prateek kumar]

Try creating a relationship.

https://www.servicenowguru.com/system-definition/relationships/defined-related-lists/

[Anurag Tripathi]

Hi,

You can always use the parent field to relate the 2.

Parent is a field from task table which will be available on all tables extended. So you can relate them using this existing relationship.

Read my blog for more info on how relationships in SN work

https://community.servicenow.com/community?id=community_blog&sys_id=ead5f346dbac5f402d1efb651f961938

Navigate to stories form, right click on the header and configure -> related list

Pull the one shown below on the form and save

-Anurag

[Anurag Tripathi]

Hi,

Just checking if this is answered?

Please mark my answer correct/helpful and close the thread if this is answered.

-Anurag

[Jayarnab Saha]

Hi Shaik,

You can create a defect for your issue and attach to the story. 

Every defect has a field to attach a story. 

Regards,

Jayarnab