how to disable the topic

[hemanth40]

how to disable the topic

[Danish Bhairag2]

Hi @hemanth40 ,

What is ur requirement here?

you can try it from background script if it has an option of making active false.

Thanks,

Danish

[swathisarang98]

Hi @hemanth40 ,

You can navigate to Conversational Interface  -> Designer -> select the topic which you want to deactivate and inside change active to inactive as shown below,

If you want to disable it though table you can try doing below steps 

1 - Go to sys_cs_topic.list

2 - Add "Is Topic Discoverable" and "Is Topic Visible" to the visible list columns

3 - Change both fields to false

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang

[Community Alums · Accepted solution]

Hi @hemanth40 ,

Unfortunately, you cannot disable the topic as it's access is protected with ServiceNow.