Hi Team I've been reading through the Rate Model information - great feature by the way. My question is - in priority - Which 'rate' does the Resource Plan pull first? Does it check the Rate Model first, and if matches pulls the value from Rate Model...
I'm trying to use the Project Time Category on my Time Cards. I've been able to create some categories but I don't really understand how they are assigned. For example: If I am the assigned person on an Incident and I report time to it, I can then ...
There are various widgets displayed on the Investment Portal page [$investment_portal.do], example: I have a requirement to add a third column to the second row of several of these - that is the easy part With the third column added however, the ti...
Sir, I have completed SAFe course in ServiceNow. Where to download the course completion badge in serviceNow. Please find an attachment. Could you please share the URL or link where to download the SAFe course completion certificate as a proof. In re...
We want to take advantage of the Release Management capabilities but I do not see a way to link project tasks (PRJTSK) to a Release/Phase/Feature. Agile tasks and sprints are linkable allowing us to plan stories from a project for an upcoming release...
When I am in Agile Development > Agile Board > Sprint Planning and when I press 'Complete Sprint' it gives me a message to move incomplete stories to either the backlog or the next sprint. However when I select to move it, it only moves some of the s...
Hi, We are using the PPM application in New York and when in the demand stage we can Create a Project or a Enhancements and a Change or a Defect. We don't use Defect - are we able to change this to Incident instead? How would be best to achieve th...
Hi, On the Demand we have a field called category based on the selection of category , type is populated. Like for Strategy category type is Project, Enhancement & for operational type is Change , Defect. Is there a reason why the category of st...
How to pull report for the works notes that is updated by the fulfiller or any of my team member . For example: If any of the fulfiller updates the request or incident, it should be displayed under the dashboard. Once it is answered by one of the tea...
In the Asset form, financial tab, the GL account (gl_account) field is just a string. Why wouldn't it be a reference to the General Ledger Accounts (itfm_gl_accounts) table?
Hello, We've just learned that we need to get all of our Jira/Xray test cases into Test Management 2.0. I'd like to build a template in Excel to export all the test cases to, then upload them all into Test Manager 2.0. I don't see a template on the...
Hello, We had an ask from one of our managers in the PMO, and I'm not sure how we might help them.They would like to be able to visualize, in a gantt chart view, all of the projects assigned to project managers that report to them. So projects that ...
How can I change the import from MSP into SN to look at the Resource Initials field instead of the Resource Name field? I have mapped the Resource Initials in MSP to mirror the user names in SN and need to change the import map/process.
Agile 2.0 Defect records Docs question came to me from a user who is exploring Defects records and OOB process. looking at documentation I could not find the answers. When a user submits a Defect record for review, then what? where does it go? what r...
Hi, Once the project is created we have a Related list called Project Change Request can anyone please help me the process flow / workflow how it works. I cant find anything much in the documentation. when i try to create a new Project Change R...
