We had an incident where a project was deleted. This somehow triggered the closing of project tasks and stories of a seemingly unrelated project. After some digging, I was able to restore the project in question and I discovered that it was actuall...
HiFor the demand process, I'm looking for best practice/advice/ideas to handle a RFP / RFQ process from multiple suppliers, before Demand is approved?Use case is that demand is created, submitted, screened and then in the qualified stage or after I w...
Draft, Submitted, Screening, Qualified, Approved, Deferred, and Completed are the States of a Demand. I have a solid interpretation of all of these except Qualified. Does anyone have a decent definition of Qualified, and the other states for that m...
ATF (Automated Test Framework) with Quick Test Suite . . . seems to be a "natural path" to go forward when a team wants to do "regression testing" on the development work. Is there a way that the Agile/Scrum component of Stories and Defects . . . can...
Hi All, We have defined custom rate types (high and low )apart from the OOB standard rate type. we also defined a standard rate model and rate lines associated to it including rate types but always the default rate type is picked.Rate types:Rate Mode...
How can I deactivate a tab in the Project Workspace? For example we are not using ServiceNow Financial or Resources Management, so we want to hide that tabs. For tab "resources" it seems to be easily possible by removing the resource_user role from ...
Hi All, Our customer is already using ServiceNow ITSM module and now we are implementing PPM.We have installed the plugin to enable Time Card Management feature. Users in the system are assigned with multiple types of tasks Incidents/Change Requests/...
Help me with the scenario based interview questions and answers on ACL's , Scheduled Jobs, Integrations Please help me with the links of integration interview questions. Any kind of help will be appreciated.
Hi All, We have requirements where we have Project managers and demand managers across different regions and they run projects in their own currencies. But Portfolio manager at Portfolio level wants to have a roll up in USD only.So we have installed ...
When trying to create an Operational Plan, it defaults to the $50 per hour. We are trying to create a rate line with the amount of 0, but whenever trying to create it, it comes back with an error 'budget reference rates are not available for 'curren...
I am trying to follow the instructions in the ServiceNow docs on how to Add a RIDAC record to a project in Project Workspace and I do not see the Planning menu that it refers to nor do I see the ability to select RIDAC. Not sure what I am doing wrong...
Hello Experts, I am trying to hide a fiscal year in my Service Now instance. For example, I am trying to close out the FY17: M01 fiscal period. Even after marking the 'Open' field as FALSE, I see the fiscal period show up in the lookup field. What...
Hi everybody, We try to build our new Roadmap using the integration functionality. Unfortunately, we have this error:The request cannot be processed - Record insert failed in Alignment table due to an unexpected error.Operation against file 'sn_align...
We have a requirement from our client for the resource plans to be created and used on tasks created from their ITSM module. Although the ability to do so is built in and advertised at ServiceNow's product page and developer page and we've tested the...
Hello, Is it possible to create an allocation board and share it with someones else ? Also is it simply possible to create an allocation board for another user ? BR,Hamza
