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08-28-2019 11:42 AM
Hello - I am looking to close a Demand record as successfully being completed as the activity was taken offline (out of ServiceNow) and implemented in our system. I was able to progress the Demand record to In-Flight, but now I do not see any options for moving it to Completed. Appreciate help in figuring this out! Thanks.
Solved! Go to Solution.
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Demand Management
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09-04-2019 02:08 AM
Looking at your screenshot it seems that you have customised the Demand workflow. In my personal instance, I see a "Close" demand button which will move the demand to complete phase.
In my organisation, we have created a script to move demand to "Completed" automatically when the Project moves to "Closed Complete". This way we don't need to remember to close the demand once the project is closed.
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09-03-2019 01:53 PM
Demand managers can set a demand to Completed when work on the demand is complete.
You can cancel the future resource plans and complete the allocated resource plans for a Completed or Deferred demand.
Regards,
Sachin
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09-04-2019 02:08 AM
Looking at your screenshot it seems that you have customised the Demand workflow. In my personal instance, I see a "Close" demand button which will move the demand to complete phase.
In my organisation, we have created a script to move demand to "Completed" automatically when the Project moves to "Closed Complete". This way we don't need to remember to close the demand once the project is closed.
