Is it possible to Reject a Timesheet that has been Approved?

[cfam]

I need help to figure out how to deal with incorrect Timesheets that were mistakenly approved.  I can't figure out how to allow the approvers the ability to go back and Reject a Timesheet that they already approved?  I can make the button appear but it doesn't do anything when clicked.  I'm sure it has something to do with the script include "TimeSheetUIActionHelper"  but I'm not sure what I should change and I'm quite sure if I mess it up, I will kill the whole application.  If we can't reject a timesheet that was mistakenly approved, then how do we proceed with correcting these types of situations?  The process we are doing right now is a SN admin has to delete the incorrect timecards then the user creates a new timecard but this seems like a bad idea to me.  

Any help or guidance on this will be greatly appreciated! 

[yogesh41 · Accepted solution]

Hi,

Your concerns are correct, just updating Time Card state from Approved to Reject is not right approach. It will make system state invalid. On approval of Time Card , few other entities like Time Sheet, Cost Plan, Resource Plan etc get updated for State Rollup, Actuals hours and cost. I think delete and recreate would be cleaner approach. 

Good News is that We are working on ability to Recall already approved Time Card , it will be available soon. Your post helped us validate our efforts.

- Yogesh 

[JohannesGP]

Hi Yogesh,

Any news on which release this would be available in?

Regards
Johannes

[Miguel Donayre]

As stated by @Chandra Miller 

The ability to recall an approved timesheet or time card fist came available in the New York release and all release after that. 

https://docs.servicenow.com/bundle/newyork-it-business-management/page/administer/task-table/task/re... 

[yogesh41]

Hi, 

Yes, it is available

https://docs.servicenow.com/bundle/newyork-it-business-management/page/administer/task-table/task/recall-approved-time-sheet.html

Yogesh