Is it possible to Reject a Timesheet that has been Approved?

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cfam
Kilo Contributor

‎04-03-2019 01:10 PM

I need help to figure out how to deal with incorrect Timesheets that were mistakenly approved.  I can't figure out how to allow the approvers the ability to go back and Reject a Timesheet that they already approved?  I can make the button appear but it doesn't do anything when clicked.  I'm sure it has something to do with the script include "TimeSheetUIActionHelper"  but I'm not sure what I should change and I'm quite sure if I mess it up, I will kill the whole application.  If we can't reject a timesheet that was mistakenly approved, then how do we proceed with correcting these types of situations?  The process we are doing right now is a SN admin has to delete the incorrect timecards then the user creates a new timecard but this seems like a bad idea to me.  

Any help or guidance on this will be greatly appreciated! 

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yogesh41
ServiceNow Employee
ServiceNow Employee

‎04-03-2019 08:10 PM

Hi,

Your concerns are correct, just updating Time Card state from Approved to Reject is not right approach. It will make system state invalid. On approval of Time Card , few other entities like Time Sheet, Cost Plan, Resource Plan etc get updated for State Rollup, Actuals hours and cost. I think delete and recreate would be cleaner approach. 

 

Good News is that We are working on ability to Recall already approved Time Card , it will be available soon. Your post helped us validate our efforts.

 

- Yogesh 

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Chandra Miller
Giga Contributor

‎07-31-2020 08:24 AM

I believe the recall button became available starting in New York release. 

Hope this helps.