Issue with APM Roles

Bhagyalakshmi1 · ‎08-03-2023

Hi,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1047915 .

It is stated in the given article and documentation links that APM Analyst role contains IT program manager, IT portfolio manager, IT demand manager roles. However, it is not happening when we tried to add APM Analyst role to user.

We would like to know why it is not happening as per the documentation and Article.

Anyone can please provide more details and help us to understand this.

https://docs.servicenow.com/bundle/tokyo-it-business-management/page/product/application-portfolio-m...

Thanks

Doron Orbach · ‎08-03-2023

Hi,

Tha apm analyst role should contain the following roles: report_user, pa_viewer, cmdb_query_builder_read, sn_apm.apm_user, certification_admin, assessment_admin, treemap_user

In higher level it really contains: sn_apm.apm_admin, treemap_user (which are also including other roles).

Thanks,

Doron

Bhagyalakshmi1 · ‎08-03-2023

Hi Doron,

Does this mean that it is written incorrectly on the ServiceNow documentation page? Installed with Application Portfolio Management (servicenow.com)

How would a user with APM Analyst role can access roadmaps, strategic program workbench , etc as mentioned in ServiceNow Docs as shown in below screenshot.

Thanks

Doron Orbach · ‎08-04-2023

yes, it does not look correct to me.