Issue with Email Notifications Triggering Incorrect Project Phase and Sanctioned Cost

[sudheermandala2]

Hi everyone,
I'm facing an issue where, after all stakeholders have approved the project and it moves from G0 to G2, the phase field takes time to update. However, the email notification is triggered immediately, before the phase field reflects the correct value.

As a result:

• The email shows the old phase value (G0) instead of the updated G2.
• The sanctioned cost appears as zero, even though it's been approved.

This is causing confusion among stakeholders, as they receive an email indicating G0 approval while the project is actually in G2.

Could anyone advise if additional configuration or delay logic is needed to ensure the email reflects the correct phase and sanctioned cost?

Thanks in advance!

[Ankur Bawiskar · Accepted solution]

@sudheermandala2 

how are you triggering the email notification?

is it directly using notification or using after update business rule with eventQueue() approach?

the email body should pick the current value.

If my response helped please mark it correct and close the thread so that it benefits future readers.