Looking to use ServiceNow to Build Release Notes for Agile Stories

[Jon Collins2]

Hi Folks, 

We are using Agile Stories and Products and are looking for a good way to build/send release notes from within Agile Development. Is anyone using ServiceNow Agile stories and building release notes within the platform?

Thanks  in advance!  

[Peter Bodelier]

Hi @Jon Collins2,

I built something like that some while ago. For us this was only used for ServiceNow development, but it could be used broader as well.

I don't have access to it anymore but I created it as something like this:

Added a field 'Release Notes' to the story.

Added a Choice field 'Audience' to the story, because we wanted the possibility to show release notes to IT, end users or both.

Created a 'Create release notes' UI Action on the sprint.

By using that UI Action, a knowledge article was created for IT and a knowledge article was created for end users, based on the choice made on the story.

The knowledge article included the Story number, short description and Release notes. I think we also grouped it by ServiceNow product.

The knowledge articles are published automatically, and emails with the release notes where sent to a predefined list of users.

[Ella-Maria Mikk]

Hi

I have created "Create release notes" UI action to release, that gathers Number, Short description and Close notes from stories linked to release and groups them per epic to HTML Description field (so no need to create new field). Then I have portal page and widget that shows completed releases and their HTML descriptions. To portal widget you can create filter for product for example, if you want that users can sort release notes per product.