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Test Management close-out

Hi All,Posting here as Test Management (TM) comes under the project-portfolio with financials plugin.We're investigating the TM plugin to support our UAT processes but while most of it makes sense there seem to be some missing functionality.TM doesn'...

tim2222 by Tera Expert
  • 2168 Views
  • 5 replies
  • 6 helpfuls

Resolved! Resource Management - Can't See Added Groups

I'm attempting to add a resource group to my instance from resources > groups in the navigator. I click on the 'New' button and create my group (I'm logged in as sys admin) then click Submit. When the page reloads the group is NOT there. Does anyone ...

find_real_file.png find_real_file.png find_real_file.png
dkvasak by Mega Expert
  • 2210 Views
  • 3 replies
  • 0 helpfuls

Configure cards in visual task board

Is there a way to configure the my visual task boards view so that VTB cards display different information? Right now I have many VTBs from projects I am running, but I cannot distinguish which cards associate with which projects. I would like to add...

VTB screenshot.png

Resolved! How to handle new Assessment questions for Demand

We are trying to implement Demand in a new part of the business and they have new requirements for Assessment questions.   These have no overlap from the other part of the business. !We are trying to determine if it is better to implement this as a n...

jyates by Giga Contributor
  • 3176 Views
  • 7 replies
  • 1 helpfuls

Resolved! Any top tips for a successful implementation of PPM?

We are in the process of moving all of our projects onto Service Now. Do you have any top tips for ensuring a successful implementation / transition onto the PPM tool? we are currently manual with some Project Managers using spreadsheets to manage pr...

Applying a filter to display choice list

Can anyone help me on the below issueI am trying to implament a choice list which only displays specific values for when certain companies are selected. Does anybody know if this at all possible? If so, could someone help me in the right direction?Fo...

tejumes by Kilo Guru
  • 6247 Views
  • 8 replies
  • 1 helpfuls

Demand Mgmt license needed?

hI,   I am looking to link my Demand record to my Change record once my Demand record is approved. When it is approved, I want to send an email to the stakeholder(s) telling them to open a requisite change record to reflect their demand record change...

georgen by Kilo Contributor
  • 2262 Views
  • 3 replies
  • 1 helpfuls

Resolved! What is the difference between renew and extend in contracts?

Version: Kingston Module: Contract Management What is the difference between extending the contract and renewing contracts in SerivceNow?   Our process is really simple, prior to a contract expiring we request a renewal quote, perform the purchase, a...

State field on Task Table

Hey All,Historically, our instance has used the Incident_state and Problem_state fields for those to task types, but I'm trying to move towards using the State field on the Task table. This is all fine, but we are trying to report on the state field ...

Resolved! How to migrate database view in an update set

I haven't found a way to migrate database views. I've tried the following:Update sets yields this error:Could not find a table u_test_users_companies this update requiresWhat should I be doing instead?

mauricio23 by Mega Expert
  • 4139 Views
  • 9 replies
  • 8 helpfuls

Resolved! Calculating a currency field through a client scrip

We used to have the express version of Service Now and recently upgraded to the enterprise version and I am trying to get my head around scripting. Got the basics but having problems setting a currency field through a client script on change of anoth...

tomsavagar by Kilo Contributor
  • 6768 Views
  • 1 replies
  • 9 helpfuls

User resource could not be allocated.

Hi allThis might be a beginners question but let me ask something about allocating resource in PPM.When I try to allocate user   by this procedure,1. Create Resource plan2. Request3. ConfirmError message "User xxx could not be allocated for the perio...

kozy_f by Tera Expert
  • 2800 Views
  • 5 replies
  • 1 helpfuls