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Resolved! Access to Sprint Board

Hi Team, We are testing the agile module in our development instance. But when viewing the Agile Board, the Sprint board says "you do not have access to this board." For the module I have setup an agile group, created a release, sprints and stories w...

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Scott43 by Giga Guru
  • 3017 Views
  • 3 replies
  • 5 helpfuls

Performance issues across entire system all users

We are having some very impactful performance issues in our instance. We are concerned because we are on the verge of populating our CMDB with multiple data sources -- but we aren't comfortable proceeding considering the system performance is already...

Katie A by Mega Guru
  • 6657 Views
  • 33 replies
  • 15 helpfuls

Resolved! Demands --> Enhancements --> Agile (Stories? Adding to a release?)

Hi, We are trying to implement 'a single front door' for all our demands. To do this, I want to be able to direct end users to a landing page and have them create a demand, any type of demand. Based on the 'type' of demand, I then want the demand man...

smooradian by Kilo Expert
  • 1594 Views
  • 2 replies
  • 1 helpfuls

relate multiple demands to a single project

Hi Everyone, ServiceNow provides OOTB functionality to create a project from a demand. And Demand appears as a related list on the project form. When a project is created from a demand any resource plans attached to the demand propagate to the projec...

kunalgoel by Tera Contributor
  • 1842 Views
  • 2 replies
  • 0 helpfuls

Needing out-of-box requirements management module

I am trying to find a ServiceNow out-of-box "requirements management" module that manages requirements at high level and at child levels (multiple requirement hierarchies), can link them to development efforts and solution (user stories); can link th...

parashshah by Kilo Explorer
  • 3117 Views
  • 2 replies
  • 0 helpfuls

Resolved! Resource management

We are looking to start using Resource Management (SNOW Istanbul version) to support Capacity Planning, and I have a couple of questions, for which I would appreciate support / feedback / advice ..." This should be managed  via Resource Plan, assigne...

Resolved! Project Tasks not appearing in the Project Planning Console

We upgraded from Istanbul to Kingston Patch 2 and now there are some projects that do not show the project tasks in the Planning Console.  I could not troubleshoot this issue and I was hoping someone would know why this is happening.   The Project ha...

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JR Guieb by Tera Expert
  • 2359 Views
  • 5 replies
  • 0 helpfuls

Cost Benefit Analysis in ITBM

Hello, We would like to be able to perform cost benefit analysis of a project in ServiceNow. The challenge we're facing, is the following: When costs are planned for the project CBA part, operations costs are also included for a few years after the p...

Resolved! Is there a way to rank/order projects?

Hi, We'd like to be able to rank all projects from 1 to n.  Is there a way to do that?  Hopefully through a visual interface. Thanks, Bob

Bob Waltrip by Giga Contributor
  • 2077 Views
  • 3 replies
  • 3 helpfuls

What is the expected behavior of Project Task Link?

So Project Task Link allows you to place a Change as the child of a Project leaf node.  Closing the Change will close the Project Task (if its the only child), but logging time against the change will not roll up in the same way logging time on a Pro...

Uncle Rob by Kilo Patron
  • 1185 Views
  • 1 replies
  • 2 helpfuls