Resolved! Stories/Epics/Themes
Hello, I was wondering how people have been making full use of Stories, Epics and Themes in the Agile application. How for example do people define whether a piece of work is a story or an epic or a theme? David
Forum Posts
Is there a way to create a report similar to Capacity Planning on Resource Workbench?
Hi, 1) I am trying to obtain a different view of what we see in Capacity planning of Resource Workbench. The requirement is to obtain stacked view of capacity of Resource groups and not the total capacity of filtered Resource Plans on the left panel...
Resolved! Operational Plans and allocations/capacity planning
Hello - Does anyone have good resources (videos, blogs, etc) for using operational plans in ITBM. This link is very generic: https://docs.servicenow.com/bundle/newyork-it-business-management/page/product/resource-management/task/create-operational-p...
Difficulties generating fiscal calendars
Hi all, Hope you could help me with something as I feel as going in circles I am trying to get a better understanding how the fiscal calendar and fiscal periods work. Currently having a go in my own free instance. Scenario1: if I try to generate a...
How to get count of all the records of in a ServiceNow table via a REST API call?
How to get count of all the records of in a ServiceNow table via a REST API call? Thanks, Vishal
Resolved! Test Management 2.0: associate defects to test cases
In Test Management 2.0, how can you relate Defects (rm_defect) to Test Cases (sn_test_management_test)? The documentation is very clear on how to execute your tests in sprint testing and categorize the test runs as passed/failed/blocked, but if a tes...
Actual End Date on Project
Hi community! I need a bit of clarification regarding the behavior of the "Actual End Date" on the project. Based on my research, this date is set based on the actual end date of the project task with the lowest priority(the date that is furthe...
Resolved! Viewing Sprints on Product Owner Dashboard
Just getting started with Agile 2.0. We have set up an Agile Team, created Stories and assigned these to Sprints and all looks good. However, when I try to view the Sprint Burndown (via the Scrum Master Dashboard and Product Owner Dashboard), I can ...
Resolved! Using ITBM for projects that are not IT projects.
Here is a message from Greg that I am posting for him. Good morning, For those that I may not have met on the phone, my name is Greg Sahnd with Sacramento Municipal Utilities District (SMUD) in California. My role at SMUD is a leader in the IT PMO a...
Resolved! How to make field read-only if the parent record has child record.
Hi Everyone, Badly needed your help. I have this requirement where I need to make the customize field I create "u_actual_cashflow" to become read-only in the expense line if the parent expense line has a child expense line. I have this script const...
PPM subprojects
Hi, I have few questions on PPM Sub Projects: 1) Benefit of using a sub project. How many sub projects can be create. 2) Can we have a sub project's portfolio and program to be different from its parent project. 3) can we add status to subprojects a...
OOB Reports and Dashboards for ITBM - Demand Management
Hi All, Do we have any OOB reports / dashboards available for demand management ?
Scrum / Agile - Stories and test plans / cases
We would like to explore the use of test management in ServiceNOW rather than manage our current test plans / cases in Excel. What would be the best way to represent this on a story? Would it be as simple as adding a related list to a story that woul...
Resolved! How to write server side script to update the field values from one field to another field in Project module ?
How to write server side script to update the field values from one field to another field in Project module ?In Project we have field called State and Status.My question is how to set the field value on State ( current value of state )will u...
"Help the Help Desk" tool
Does anyone have details or preferably a video of how the "Help The Help Desk" tool work in Servicenow? The stuff on Docs are not too clear.
