Hi All:
I would to pose few questions to the group to see if someone is having poor performance issues within PPM application. In my organization we are using the PPM application out of the box with no custom enhancements. We are experiencing extreme slow response time when the PMs make any changes to their existing plans or to edit any existing tasks.I have been talking to our Sales manager to bring out the PPM product owner to verify if there is something wrong with our instance or is it the way application behaves, which I doubt it.
To give you the few examples here is our current issues which are causing our PMs to not use ServiceNow to manage our projects, because the slowness in the application is taking way too much time.
1. We have a large project with multiple sub projects. When we open the workbench it only opens the top project and doesn't allow to open the subprojects in the workbench.
2. When in Dashboard, when we create a new Task (say T999), and I specify that it should be below a specific Task (say T1). It starts to create the task T9999 under T1. But when it refreshes and done, it pushes T9999 at the bottom of all Tasks.
3. If we try to re position a Task, UP in the planning console , then after sometime, it just pushes the Task again to the bottom
4. We are unable to update the "Dependency" in workbench.See below. I have been told by our internal support team, That this is controlled by servicenow, and we can't control which fields are editable or not
5. The performance to EDIT any Tasks, Dependencies, any data elements, is below acceptable range. At times, it takes us , over 10mins just to enter Two Tasks in the sequence the way we need. The time it takes to clock (/apply business rules), after each update is too much and not acceptable when making the changes on the fly in a meeting with the SMEs.
Hi Imran -
I'm curious about the screen shot you posted, which is the record list view. Dependencies are not editable there.
The Planning Console is available on Geneva and Helsinki and it looks like the screen shot below. There should be a link in your project record that you can launch it from above the related lists..
Can you let me know if any/all of the behaviors you are experiencing above are related to working with tasks in the list view?
