Reporting on incidents created outside of business hours?

mollyclark7 · ‎09-30-2014

Hi all,

Our service desk recently expanded its hours from standard business hours (9-5) to being a 24/7 operation. We're looking to report on any incidents created outside of M-F 9-5 business hours to show adoption/growth of the 24/7 service over the past few months. Any brilliant ideas for the easiest way to filter incidents this way? Otherwise I'll try exporting to Excel to see if I can do it that way, but I'd prefer to keep it within SN.

Thanks!

shakingtree · ‎09-30-2014

Hi Molly,

I think you can get the desired result by using the "trend" operator filter function in your open incident list view.

I have added a screenshot as an example.

Would this answer your question?

kind regards

Ben

View solution in original post

ServiceNowSteve · ‎10-01-2020

Trend is still a usable option for Paris in 2020

ServiceNowSteve · ‎10-24-2017

Helped me answer my question in 2017. Thanks!