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Forum Posts

SPM Reporting with Tableau or Other Reporting Tools

Hello!We find the built-in reports and reporting capabilities within SPM to be quite limited. As a result, we spend a significant amount of time exporting data and manipulating it in Excel.We've heard that many companies use Tableau as their reportin...

donnal by Kilo Contributor
  • 333 Views
  • 1 replies
  • 0 helpfuls

Data Architecture diagram for SPM

Hi All, For one of our client implementations, we are looking for the end to end SPM data architecture diagram which shows the flow of data. Reaching out to the community for any resource/docs/links we can refer. Thanks in Advance RegardsRidam

Release Management Workflow

I am researching release management and would like to know / understand what the recommended workflow looks like for release management. All the documentation jumps into what it looks like, but how do you get there? What does the intake look to bring...

SPM Governance Model

Has any implemented a governance model to maintain currency and accuracy of SPM data? I'm responsible for end to end portfolio management and will need to enforce more discipline by the project owners. Thanks!

mporchia by ServiceNow Employee
  • 386 Views
  • 2 replies
  • 0 helpfuls

Resolved! SPM Roles & Meanings

I am trying to find a complete list of Service Portfolio Mangement (SPM) roles and what they mean, how they are embedded/related, etc.  I found this tidbit, but I believe there are more roles related to SPM than just these:

ServiceNow SPM EAP Roles.png

Worknotes are updated daily with several records by SysAdmin

I see the notes section of the Project gets added with several entries daily by user System Administrator. This has been observed on single project on dev and prod. Please provide suggestions on how can this be solved.

nav21 by Tera Contributor
  • 368 Views
  • 4 replies
  • 0 helpfuls

Display state in process flow formatter dynamically

Hello, We need to add new state "Rejected" for Demand workflow and should be visible in process flow formatter only when state is set to "Rejected" similar to "Deferred". Can anyone please suggest what needs to be done for this?   - Prabhh

Prabhh by Kilo Guru
  • 2331 Views
  • 10 replies
  • 1 helpfuls

Resource assignments and RUN activities

Hello, I am exploring the resource assignments feature, how can we manage ITSM tasks (RUN activities) with resource assignments ? We receive hundreds of tickets per day, it is not feasible to create resource assignment ticket by ticket manually. Actu...

Adjusting breadcrumbs on Idea Portal

I would like to modify breadcrumbs on the Ideas Portal.  From the discussions I have seen elsewhere, the label for the breadcrumb is hidden on the page itself but I cannot seem to access it.For example, the Create an Idea page has no info where the b...

tahnalos by Kilo Sage
  • 269 Views
  • 2 replies
  • 0 helpfuls

Linking of user stories to Test Case in Test Management 2.0

Hi all  For the Test Management 2.0,if we go inside the agile Board and select Test from show in list at right corner. We have options in stories to add multiple Test in 1 story as attached in the below screen shot.So please suggest how can we link t...

KumariDivya_0-1719992772421.png

Resolved! how to pul record for 1 month using database view

Hi,I've a database view to pull records from three tables. The report generation and distribution will be automated and i want to pull records for every 1 month. e.g. In the month of  July, i want to pull records from 1st  June to 30th June. I've tri...