SNOW to Jira Export Not working

stephenb
Tera Contributor

Most fields in Jira come across to my Agile Board story, but nothing goes back to Jira when i update a ticket in SNOW.

 

I have tripled checked my connections, maps, fields etc.. nothing comes across back to Jira.

 

Thoughts?

2 ACCEPTED SOLUTIONS

Stephenb,

 

Apologies for not responding sooner.

 

Sorry for the confusion. I was just sharing the locations where I discover most of my problems.

 

In this particular case, since this is related to SNOW to Jira updates, you'd want to check your Flow Designer triggers.

You'd need a flow that triggers from the rm_story table on updates that has a correlation_id or correlation_display, depending on what fields you're using. You'd select the Jira ID from the correlation_id to make the updates. Something like this:

PLakin1_0-1681231699290.png

 

Then you'd reference the triggering file for its correlation id and use that to reference the corresponding Jira issue.

PLakin1_1-1681231815286.png

 

You can add filter conditions as needed to prevent unecessary updates and reduce overhead on the flow and prevent duplicate updates, etc.

View solution in original post

Oh, Stephen, one thing I overlooked that you'll definitely want to change. Don't leave the trigger as run once. You'd probably want to change it to "Only if not currently running" 

PLakin1_0-1681236806464.png

or "For Every Update" and do some testing. That should prevent it from only running one time ever and also from creating duplicates from multiple concurrent changes.

View solution in original post

8 REPLIES 8

stephenb
Tera Contributor

Thank  you PLakin1!!!!

Oh, Stephen, one thing I overlooked that you'll definitely want to change. Don't leave the trigger as run once. You'd probably want to change it to "Only if not currently running" 

PLakin1_0-1681236806464.png

or "For Every Update" and do some testing. That should prevent it from only running one time ever and also from creating duplicates from multiple concurrent changes.

stephenb
Tera Contributor

Will do thank you!

Marwan_
Mega Expert

Hi @stephenb ,

Just like Plakin1 mentioned, you need to make sure you have the correct triggers in place in order for the information to be sent out from SNOW to Jira.

 

A very good solution that we have a great experience with provides you a lot of flexibility and allows you to see what is being sent and received on both sides. This really helps while setting up and designing our integration.

Have a look at Exalate. Might fit your use case as well.

 

Kind regards,