SPM - DEMAND FORM

[Julie Graham]

We currently use ITSM and are exploring the SPM module to manage our demands, resources, benefits etc. Our development team have offered to build a form in ITSM to capture the demand detail and populate the demand record in SPM.  This would allow a single front door entry point for our Service Area.

My question is - is this doable and the correct approach or is there another option we haven't considered?

[Alpa82]

Hello @Julie Graham there is already Demand submission form available from the portal that will allow users to enter the demand records.

Please see this link for more details.

Create a demand

rocedure

1. Navigate to All > Demand > Demands > Create New.
   Alternatively, you can create a demand from Self-Service > Demands > Create New.

[jameswoodfo · Accepted solution]

Hello,

Just for awareness, you don't have to use that out of box one. You can create a record producer of your choosing as an entry point into the demand record. In fact, I would recommend using a user criteria on the baseline record producer to prevent it from being used in Employee Center.